Xbox keeps telling me theres a problem when redeeming a prepaid live card

Discus and support Xbox keeps telling me theres a problem when redeeming a prepaid live card in XBoX on Consoles to solve the problem; i've tried both on xbox 360 and on the pc and i keep getting an error saying something went wrong. i don't know whats going on but my live is ending... Discussion in 'XBoX on Consoles' started by xaGuyUnderYoux, May 11, 2014.

  1. Xbox keeps telling me theres a problem when redeeming a prepaid live card


    i've tried both on xbox 360 and on the pc and i keep getting an error saying something went wrong. i don't know whats going on but my live is ending soon and i have a 12+1m card im trying to redeem

    :)
     
    xaGuyUnderYoux, May 11, 2014
    #1
  2. Having problems redeeming my Xbox gold card

    Need help with redeeming my Xbox live gold card on the Xbox one, it keeps saying there was a problem and try again, but it still says the same thing
     
    KY FARTGOBLIN, May 11, 2014
    #2
  3. danielr160
    danielr160 Guest
    Pre-Paid Card not working.

    I have a prepaid xbox live 3m membership keeps on telling me to try again what do i do
     
    danielr160, May 11, 2014
    #3
  4. Xbox keeps telling me theres a problem when redeeming a prepaid live card

    Hello xaGuyUnderYoux,

    I'm sorry to see that your unable to redeem your two Xbox Live Gold Cards(12+1). Please try the following steps I provide below. However, if the steps I provide don't work and you still are not able to redeem the two Xbox Live Gold Cards you will need to
    contact Xbox Support to ensure that their is no Activation errors nor anything preventing your account from redeeming codes on your account. Please contact them at:
    support.xbox.com/contact-us

    Steps:

    1.) Clear System cache. (Xbox One: hold power button for 5-10 sec.)

    2.) Test all of Xbox Live Connection(Xbox One: Settings, Network).

    3.) try to redeem

    Xbox 360:

    Clear cache 3-times(settings, system, storage, hover over hard-drive and click (Y).

    Delete System market place data(Storage, hard-drive, system items

    Test Xbox Live connection and try to redeem.

    Thank you!

    XBLVIP TOPDOG
     
    Alliance United, May 12, 2014
    #4
  5. Alliance United Win User

    Xbox keeps telling me theres a problem when redeeming a prepaid live card

    Hello xaGuyUnderYoux,

    I'm sorry to see that your unable to redeem your two Xbox Live Gold Cards(12+1). Please try the following steps I provide below. However, if the steps I provide don't work and you still are not able to redeem the two Xbox Live Gold Cards you will need to
    contact Xbox Support to ensure that their is no Activation errors nor anything preventing your account from redeeming codes on your account. Please contact them at:
    support.xbox.com/contact-us

    Steps:

    1.) Clear System cache. (Xbox One: hold power button for 5-10 sec.)

    2.) Test all of Xbox Live Connection(Xbox One: Settings, Network).

    3.) try to redeem

    Xbox 360:

    Clear cache 3-times(settings, system, storage, hover over hard-drive and click (Y).

    Delete System market place data(Storage, hard-drive, system items

    Test Xbox Live connection and try to redeem.

    Thank you!

    XBLVIP TOPDOG
  6. Imperial StaRR Win User

    Cannot buy xbox live/add credit card

    When i click on Xbox Live Gold, it says theres a problem with the marketplace. Ive basically tried all of this, besides a prepaid card.
  7. SeedGazoo Win User

    Cant Redeem My Code

    I cant redeem an online code i bought in amazon, it's anoying i try to subscribe my credit card and try to redeem the code again it didnt work, without xbox live my xbox one is just a huge black brick, i need help, it keeps telling me to try later but theres
    limits to a man patience
  8. ShaneSt.Louis Win User

    My Xbox Gold membership ended early and I buy a prepaid card and it says an error occurs

    I too cannot redeem my prepaid 12month gold xbox live membership card on my Xbox one, It says something went wrong after it already confirms that it's a valid card and what it is redeemable for,

    I do not have any fraud or suspicious behavior and I can't redeem my code, This isn't my problem either, It's MS problem like above me said, Fix it!
  9. ngocphi Win User

    Gold, but not Gold.

    I'm having the same issue. I just redeemed my 6 month xbox live gold card and keeps telling me to purchase but in my settings it says I'm subscribed to my 6 month xbox live gold. Never had this problem before. need help.
    there are no 6month cards
Thema:

Xbox keeps telling me theres a problem when redeeming a prepaid live card

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