xbox live 12 months purchased but won't work converted to gamepass

Discus and support xbox live 12 months purchased but won't work converted to gamepass in XBoX Accessibility to solve the problem; hi I wondered if you could help me purchased 12months xbox live subscription in January using a gift card it worked fine until I purchased through bank... Discussion in 'XBoX Accessibility' started by hannahjoyce, Apr 18, 2020.

  1. hannahjoyce
    hannahjoyce Guest

    xbox live 12 months purchased but won't work converted to gamepass


    hi I wondered if you could help me purchased 12months xbox live subscription in January using a gift card it worked fine until I purchased through bank account gamepass for1month now my xbox live won't work its saying converted to gamepass how do I get
    it back is it possible as paid for 12 months

    :)
     
    hannahjoyce, Apr 18, 2020
    #1
  2. Zenosos Win User

    xbox live 12 months purchased but won't work converted to gamepass

    Hi Hannahjoyce,

    when you game pass even for 1 month, it converts any remainder Xbox gold to Xbox game pass subscription, there is no way to revert it yourself as it explains on

    here
    that upgrading converts any remaining gold to the new subscription. you can check the FAQ for full details of conversion. However I can only recommend contacting Xbox support for such matters as they maybe able to offer something to help.
  3. AridLizard Win User

    xbox live 12 months purchased but won't work converted to gamepass

    go to https://account.microsoft.com/services/ to check what subscriptions you have active.

    it should say that you have Ultimate Gamepass ending February 2021 (if this is your first subscription to Ultimate Gamepass)

    if that is the case then you should have access to all the features of Live Gold as they are included in Ultimate Gamepass.

    if Gold isn't working, try doing a Power Cycle of your Xbox by holding the Power Button on the Xbox for 10 seconds until it turns off completely.

    unplug it from the wall socket for 5 minutes then connect it up and turn it on.

    while it is unplugged you could also restart your router by turning it off or unplugging it for 5 minutes.

    restart the router and wait for all the lights to go green before turning your Xbox back on
  4. Tezzarrific Win User

    Upgrading from Xbox Live Gold to Game Pass Ultimate

    the 1 dollar only applies to new customers

    and the offer to stack and convert 1:1 is now over.

    If you convert now ( example: 12 months live you will convert to approx 4 months of gamepass ultimate)
  5. DoubleDRAGON666 Win User

    Ultimate game pass

    It wasn’t a waste, as you can still convert your Xbox live gold to Xbox live ultimate. But it isn’t 1:1, so you will not get 12 months for 12 months. The ratios can be found in the FAQ in the linnk below.

    www.xbox.com/gamepass

    edit: although it may actually be the case that if you are upgrading for the first time, it will convert at a 1:1 ratio. But I am not sure on that. It isnt very clear in the FAQ.
  6. AssertiveGrub90 Win User

    Ultimate games pass question

    When you convert a standard subscription (gamepass or xbox live gold) to the ultimate subscription it converts all your remaining months to ultimate 1:1 and I believe it adds 1 month as well. To get the most benefit from this conversion you also have the
    option to buy 3 12 months subscriptions, claim them all on your account, and then convert it all to ultimate. You would then have 3 years of ultimate gamepass on your account. Be aware though that you cannot convert more than 36 months to ultimate.
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xbox live 12 months purchased but won't work converted to gamepass

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