Xbox Live Access Issue

Discus and support Xbox Live Access Issue in XBoX Accessibility to solve the problem; My son got a new xbox and he signed in to his account, but it is not recognizing his xbox live subscription. It keeps telling him he has to purchase a... Discussion in 'XBoX Accessibility' started by SharkAttAck2639, Sep 12, 2019.

  1. Xbox Live Access Issue


    My son got a new xbox and he signed in to his account, but it is not recognizing his xbox live subscription. It keeps telling him he has to purchase a subscription but we already have an active one that is good until December.

    :)
     
    SharkAttAck2639, Sep 12, 2019
    #1
  2. Onyx Is Here Win User

    Xbox Live Access Issue

  3. XA JJKILLERs Win User

    Xbox Live Access Issue

    My son got a new xbox and he signed in to his account, but it is not recognizing his xbox live subscription. It keeps telling him he has to purchase a subscription but we already have an active one that is good until December.
    Might redownload his account
  4. THANOS OPRESSOR Win User

    Xbox Live Access Issue

    Verify that the account logged in to the console is the same account that has the subscription service.
    On the old console has the account been logged out?
  5. GroundOregano94 Win User

    Xbox Live Access Issue

    If his account bought Live it must be shown on the new console. Subscription is connected to account, not to console.
  6. Exodus Scalpel Win User

    Xbox Live Access Issue

    Try a hard reset by holding down the power button for 10 seconds until the console shuts off.

    Unplug the power cable and wait for 5 min before plugging in back in.

    That might fix the problem
Thema:

Xbox Live Access Issue

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