Xbox live account doesn't have full access and needs a parent.

Discus and support Xbox live account doesn't have full access and needs a parent. in XBoX Accessibility to solve the problem; So I recently got myself an xbox one. However, when trying to do simple things like changing my avatar or playing a backwards compatible game, I need... Discussion in 'XBoX Accessibility' started by QuiteWaddles, Oct 12, 2018.

  1. QuiteWaddles
    QuiteWaddles Guest

    Xbox live account doesn't have full access and needs a parent.


    So I recently got myself an xbox one. However, when trying to do simple things like changing my avatar or playing a backwards compatible game, I need permission from a parent? I am over the age of 18 (23) and have no idea how to fix this. I got a game which
    I can play perfectly fine without any trouble (Forza Horizon 4).

    Thanks in advance.

    Sincerely,

    Glenn

    :)
     
    QuiteWaddles, Oct 12, 2018
    #1
  2. Account

    I have a xbox live account but I signed up for it under a parent account and now when I try to access my account on other things it shows up as the parent account(that doesn't have xbox live) and messes up. I want to know how to delete the parent account
    and make my account the only one.
     
    ToxicantSleet73, Oct 12, 2018
    #2
  3. DylanJohnson
    DylanJohnson Guest
    Can't access account because parent account is lost

    My brother can no longer access Xbox Live. He is under age so he has a parent account attached to his Xbox Live gamertag. After microsoft changed the Xbox Live terms of service he needs this parent account to accept the new ToS so he can use Live. The
    problem is, no one has used the parent account in a long time and we forgot the password. And we can't recover the password because the alternate e-mail for this parent account is an even older address that doesn't even exist anymore. And because the parent
    account is so old we have no chance of being able to remember enough information to fill out the password recovery form. Ergo, my brother can't use Xbox Live.
    We either need to find the password for the parent account or, preferably, change the parent account attached to his gamertag.
     
    DylanJohnson, Oct 12, 2018
    #3
  4. CIDkidzPILLZ
    CIDkidzPILLZ Guest

    Xbox live account doesn't have full access and needs a parent.

    CIDkidzPILLZ, Oct 12, 2018
    #4
  5. XBF George L
    XBF George L Guest
    XBF George L, Oct 12, 2018
    #5
  6. QuiteWaddles
    QuiteWaddles Guest
    Hey, thank you for your quick replies!

    I have tried the stuff noted in the links before, but I end up having to contact microsoft support.

    So contacting microsoft support and explaining my problem, I haven't gotten an answer and the chat was closed.

    Edit: I currently can't even log into my xbox account because it tells me a parent has to log in...

    This is absolutely great.
     
    QuiteWaddles, Oct 12, 2018
    #6
  7. CIDkidzPILLZ
    CIDkidzPILLZ Guest
    That's definitely no good. I'd suggest trying to call Xbox Support if you're having issues with the chat. If in the United States. Use the following information.

    United States

    Hours of Operations: Monday – Friday: 9:00 AM - 1:00 AM Eastern Time Monday – Friday: 6:00 AM - 10:00 PM Pacific Time

    Saturday – Sunday: 10:00 AM - 9:00 PM Easter Time Saturday – Sunday: 7:00 AM - 6:00 PM Pacific Time

    Toll free:   (800) 4MY-XBOX or (800) 469-9269

    Hearing impaired (TDD device):   (866) 740-9269 or (425) 635-7102
     
    CIDkidzPILLZ, Oct 12, 2018
    #7
  8. XBF Nestor S
    XBF Nestor S Guest

    Xbox live account doesn't have full access and needs a parent.

    Hey Waddles thanks for the reply!

    At this point we suggest
    Requesting a Callback
    from one of our Xbox Support Specialists so we can further assist with the issue at hand! Reach out and let us know how it goes!
     
    XBF Nestor S, Oct 12, 2018
    #8
  9. QuiteWaddles
    QuiteWaddles Guest
    I am not in the united states, I am in the Netherlands. Is it also possible to contact microsoft here with the same problem?

    Thanks.
     
    QuiteWaddles, Oct 12, 2018
    #9
  10. CIDkidzPILLZ
    CIDkidzPILLZ Guest
    This should be the number for the Netherlands, but if you have trouble. I'd say to use the request a callback feature Nestor mentioned.

    Netherlands

    Hours of Operations: Monday - Friday: 10:00AM-6:00PM

    Saturday - Sunday: Closed

    Phone: + 31 202036606 or 0800 023 3894

    Hearing impaired (TTY) on 0800 023 3895
     
    CIDkidzPILLZ, Oct 12, 2018
    #10
  11. QuiteWaddles
    QuiteWaddles Guest
    Thank you for your reply!

    I am not able to request a callback since I get the message saying my number is not correct.

    I tried it in different ways like +xx and without it. Since the support in my county is closed can unfortunately do absolutely nothing now.

    Will let you know after I have them a call on monday.

    Sincerely,

    Glenn (Mod Removed-Personal Information)
     
    QuiteWaddles, Oct 12, 2018
    #11
  12. QuiteWaddles
    QuiteWaddles Guest
    So I made a family and invited my dad (made an account for this since he didn't have one). Now I can at least log back in again.

    It says both of us are adults which should be correct. However, when trying to change my avatar and trying to upload a custom one, it says I need to be older to do so. My guess is that somehow it doesn't see I'm an adult even tho I clearly am because it
    says so.

    Also, it notes that he could change my permissions in the settings, they are set to no restrictions, but my account still doesn't have access.

    And finally, he can't change my privacy and content restrictions even though he should be able to. So basically, since I am 18+ he can't change my settings, but I also can't change my own, nor do I have access to the things mentioned above.

    As I said, I will contact support and let you guys know more when I have done so.
     
    QuiteWaddles, Nov 5, 2018
    #12
Thema:

Xbox live account doesn't have full access and needs a parent.

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