Xbox live account need help please

Discus and support Xbox live account need help please in XBoX Accessibility to solve the problem; Ok so I am over my head a little here. I have an Xbox 360 account that is still using a gold membership and I get charged for so I need to cancel it... Discussion in 'XBoX Accessibility' started by GregoryNardacci, May 2, 2020.

  1. Xbox live account need help please


    Ok so I am over my head a little here. I have an Xbox 360 account that is still using a gold membership and I get charged for so I need to cancel it because I no longer use it.

    Here is where it gets hard. The email for that account is my personal email. When I log into Microsoft website with this email it is not my Xbox account that I am logging into. It has a different Gamertag and doesn't show any of my games or friends, it also
    has a different profile picture. But when I am on my account on my 360 console it says that that is my email.

    How is this possible that my email is under 2 different Gamertags and accounts? I have tried almost everything I can think of. Whenever I log in with my email it brings me to the other account that I do not want. I want to get my 360 account back but I cannot
    because another account has my email under it.

    I need help to figure this out because I am still getting charged for a gold membership and I have no way to cancel.

    Please give me any suggestions to help.

    Thank you

    :)
     
    GregoryNardacci, May 2, 2020
    #1
  2. AridLizard Win User

    Xbox live account need help please

  3. GregNardacci Win User

    Xbox live account need help please

    This wasnt an issue with my game pass so you are not in right post bro. Make your own post because I do not play Xbox. I haven't for quite some time.

    Best of luck though
  4. Smwutches Win User

    Xbox live account need help please

  5. ClintonWomack Win User

    Xbox live account need help please

    I am also having trouble with my Xbox Game Pass. I bought the $9.99 one two days ago; but even after I have restarted and signed in, it still tells me to join or pay for it again when i try and get a game that is included in game pass.

    Help? I know it went thru because i can see have Game Pass or whatever on my account.
  6. Zero420override Win User

    Xbox live account need help please

    Yes thats more something for actual Xbox support. They could deal with and correct it directly.
Thema:

Xbox live account need help please

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