Xbox Live Billing

Discus and support Xbox Live Billing in XBoX Sales and Promo to solve the problem; I haven’t been playing xbox for a while now. So, today I get home and decide to subscribe to Game Pass Ultimate; but here’s thing: I can’t. I remember... Discussion in 'XBoX Sales and Promo' started by AugustoRodrigues4, Nov 18, 2019.

  1. Xbox Live Billing


    I haven’t been playing xbox for a while now. So, today I get home and decide to subscribe to Game Pass Ultimate; but here’s thing: I can’t. I remember I tried to cancel my xbox live gold subscription before I quit playing for a while, but couldn’t because
    microsoft makes it so hard to cancel anything. Anyway, I called my bank and had the billing blocked because that was the only way I managed not to pay for a service I’m not going to use. Now, I want to play again, this time through Game Pass; but they won’t
    allow me to purchase anything since I haven’t payed for the xbox live that I haven’t used at all. Honestly, I just wanted to cancel that Live subscription and not pay for it, so I can finally purchase Game Pass.

    :)
     
    AugustoRodrigues4, Nov 18, 2019
    #1
  2. XBF George L Win User

    Xbox live subscription changes

  3. M3tal Daz3 Win User

    Purchased game doesn't download nor appear as such

  4. XBF Steven R Win User

    Xbox Live Billing

    Hey there AugustoRodrigues4,

    Thanks for reaching out to the Forums for advice on cancelling your subscription in the future as well as in the future. I can certainly see how disheartening this issue could be. We actually have a great support article with instructions on how to deal
    with this balance at How to pay a past due balance on an Xbox subscription that should help with this situation.

    It directs you to your account page in Microsoft, as the ability to pay balances has not been directly integrated into the Xbox settings yet. You can always go to Settings> Account> Subscriptions> [The subscription you're trying to affect]> and view
    and manage subscription
    and it will open up the console's internet browser and basically direct you to the account site there.

    Hope this information was helpful.

    Thanks for reading!
  5. AugustoRodrigues4 Win User

    Xbox Live Billing

    Here’s the thing. It shows I don’t have a Live subscription on my microsoft page. Is there a way I can do it through the console? Because that would make it way easier.
  6. iurimatheus Win User

    Xbox Live Billing

    Hmm.. I just contact the Xbox support (there is a live chat) it was very helpful. They told me that the Xbox Live auto renewal was active then I asked for turn it off. I will wait to see if it will continuing appear im my credit card billing.

    By the way .. thank you Smwutches!
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Xbox Live Billing

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