Xbox Live Gift Card not applied correctly

Discus and support Xbox Live Gift Card not applied correctly in XBoX on Consoles to solve the problem; I had a $30 XBox Live Gold gift card. I have XBox Live Gold through our family account at home. When I applied the card - it just applied to my... Discussion in 'XBoX on Consoles' started by ConnorHoye, Feb 15, 2020.

  1. ConnorHoye
    ConnorHoye Guest

    Xbox Live Gift Card not applied correctly


    I had a $30 XBox Live Gold gift card. I have XBox Live Gold through our family account at home. When I applied the card - it just applied to my personal account and continued to bill the family account every month. It was basically completely useless.
    Is there a way to get the $30 applied to the family account and extend our subscription?

    :)
     
    ConnorHoye, Feb 15, 2020
    #1
  2. Nick Hern Win User

    Xbox Live Gift Card not applied correctly

    You will have to simply use that $ applied on that account and future use remember to make sure you are aware of which account you are logged into at the time.
  3. Lov10sBeauty Win User

    Xbox Live Gift Card not applied correctly

    Before placing any items on an account, always make sure the correct profile is signed in. Also, the gift-card only can be redeemed in a single account
  4. DrifterX22 Win User

    Xbox Live Gift Card not applied correctly

    What ever account you were logged in with is where the card is applied to. Microsoft had a "family account plan" but ended that program over 10 years ago. Sounds like you applied the gift card to the incorrect account, that is easy to check in the account
    history.
  5. FearedNightmare Win User

    اكس بوكس ذهب .. لا املك بطاقة ائتنمانية

    If I understand correctly you bought a 65$ Xbox Gift card and tried to purchase Xbox Live Gold with it but it asked for your creditcard instead?

    Unfortunately you can't purchase Xbox Live gold using gift card, you'll need to either buy Xbox Live Gold cards which come in 1-3-6-12 months (promotional ones can have an extra month or 2) or you'll need to purchase it using a creditcard.
  6. Nixelplex Win User

    Payment and billing

    Walmart Gift Cards are not an acceptable form of Payment with Microsoft.

    If you are needing to purchase XBox Live Gold, Walmart sells Cards for that in store then you can redeem the code on the Xbox.

    If you are wanting to use it to purchase a game, then you can purchase an Xbox Gift card from Walmart and use the code on that to apply it to your account.

    Hope that Helps.
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Xbox Live Gift Card not applied correctly

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