Xbox Live Gold - code redeeming failed

Discus and support Xbox Live Gold - code redeeming failed in XBoX Accessibility to solve the problem; Hi, there! I am having an issue with redeeming Xbox Live Gold code for 14 days, which came togather with brand new Xbox One X I have bought recently.... Discussion in 'XBoX Accessibility' started by Cambojian, Oct 7, 2019.

  1. Cambojian
    Cambojian Guest

    Xbox Live Gold - code redeeming failed


    Hi, there!

    I am having an issue with redeeming Xbox Live Gold code for 14 days, which came togather with brand new Xbox One X I have bought recently.

    The problem is that Xbox refuses to accept the code, complaining about wrong language/language region, saying 'change language to redeem code'. Code card has many european languages and arabic instructions, so I think it should be working with European language
    set in my console, but it's not. I've been trying to set different languages and locations, such as UK, Poland, United States, but it's still not accepting the code. I am from Latvia (European Union), and has bought my console in a local store. Xbox has no
    option to set Latvian language/location, so I am using english/russian language and different locations such as Poland/UK/Russia.

    I've been trying to redeem the code using web page - 'microsoft.com/redeem', but it says I should redeem it using my console.

    Can anyone help me to solve this issue? I'd like to check out multiplayer games on Xbox, before I buy longer period subscription.

    Thank you for answers in advance.

    :)
     
    Cambojian, Oct 7, 2019
    #1
  2. AIexandar Win User

    redeem code problem

    Did you redeem the code on the Xbox 360 console? If you did, I would suggest redeeming the code on your computer.

    You can redeem all types of prepaid codes, including Xbox gift cards, Xbox Live gold cards, and Xbox Music Pass cards, on a computer and have them applied to your account immediately. Here’s how:

    1. Go to www.xbox.com

    2. Sign in

    3. Go to the "Xbox Live Gold" tab and click "Redeem Code"

    That's it! Your Gold membership will be applied instantly.

    Hope this helps.

    -A
  3. Julian_ Win User

    'Check the instructions that came with your code. You might need to redeem it on a different webpage.'

    Hi! You can redeem your 25 digits Xbox Live codes after signing in here: https://redeem.microsoft.com/enter

    Keep in mind that you can't redeem trial codes (for 48hours or 14days of Xbox Live Gold) if you currently have an active Xbox Live Gold subscription.
  4. XBF Brad A Win User

    Xbox Live Gold - code redeeming failed

    Hello Cambojian,

    Thanks for coming to the forums. We recommend requesting a call from support. They will be able to look up the code and se what region it is in. Also keep in mind if you are

    switching your region
    correctly you will have to wait 3 months to switch it again.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  5. G v zauBerBerg Win User

    Xbox Live Gold - code redeeming failed

    Hi Cambojian,

    sorry to hear. Maybe this could help to fix your Problem
    "Error redeeming a code"


    Hope this helps and please keep us informed
  6. SatanicoDrCadillac Win User

    Xbox Live Gold - code redeeming failed

Thema:

Xbox Live Gold - code redeeming failed

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