Xbox Live Gold got converted to Game Pass Ultimate but status is Pending and I already charged

Discus and support Xbox Live Gold got converted to Game Pass Ultimate but status is Pending and I already charged in XBoX Sales and Promo to solve the problem; Hi, Yesterday, I decided to change my Xbox Live gold subscription to annual from monthly which I did. Now, there was a $1 promo for Game Pass... Discussion in 'XBoX Sales and Promo' started by chokoreeto04, Nov 19, 2019.

  1. chokoreeto04
    chokoreeto04 Guest

    Xbox Live Gold got converted to Game Pass Ultimate but status is Pending and I already charged


    Hi,

    Yesterday, I decided to change my Xbox Live gold subscription to annual from monthly which I did. Now, there was a $1 promo for Game Pass Ultimate so I added that to the cart since I'm paying Game Pass monthly.

    Just a few hours ago, I realised I'm unable to go online to Monster Hunter World and it's telling me that I have to buy Xbox Live.

    I went to my account and checked --- I saw that my Xbox Live Gold got converted to Game Pass Ultimate however the separate order for the Game Pass Ultimate is tagged as Pending.

    Now I have no issue about conversion however I already got charged for the 12 months Live Gold and yet the Game Pass Ultimate is Pending in status.

    Should I wait for this to be completed? If this takes too long, can I just have this cancelled? Also, am I going to be charged twice if I take the 12 months subscription of Xbox Live?

    This is already stressful for me and O don't usually have this kind of problem with subscriptions.

    :)
     
    chokoreeto04, Nov 19, 2019
    #1
  2. NaZoooom Win User

    Xbox Live Gold got converted to Game Pass Ultimate but status is Pending and I already charged

    Hello Chokoreeto04,

    I’m sorry to hear you are having billing and subscription issues.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and see what might be causing this issue.

    The best way to reach Live Support would be here:

    https://support.xbox.com/contact-us#0

    Step 1 - Select Xbox One

    Step 2 - Select See other options

    Step 3 - Select topic (Ex. Payment and billing)

    Step 4 - Select "Show contact options"

    Step 5 - Select request a call from support

    I hope this helps you get back online and it would be great to hear how you got on.
  3. Smwutches Win User

    Ultimate Game Pass question

    The $1 charge is only for the first month. Once it's time for you to renew, you'll be charged the regular price. If you already have gold (and game pass) it will converted to the ultimate subscription. The Ultimate Game Pass includes gold, Xbox Game Pass,
    and PC Game Pass. The upside is that you only have 1 subscription for all 3.
  4. Njal the Blue Win User

    Xbox Game Pass Ultimate

    In short, once you have converted to Game Pass Ultimate, your Xbox Live Gold will be converted to Game Pass Ultimate. If you cancel, you will lose that converted Xbox Live Gold.
  5. ViridianGolem41 Win User

    Xbox Pass Ultimate back to Gold

    I bought xbox live gold for a year and got a 1 month xbox game pass ultimate gift card from a friend and i converted my gold to the game pass ultimate but i only got a month not the 12 months i payed for in gold so i basically wasted my money.
  6. WUIJIBOBO Win User

    Gold to Ultimate

    There's a conversion rate when you swap from XBL Gold or Game Pass to Game Pass Ultimate, there used to be a limited time deal where it would convert it at a 1:1 ratio when Game Pass Ultimate first launched but I don't think that applies anymore. Before
    you confirm the conversion to Game Pass Ultimate, it usually tells you how many months your current Xbox Live Gold subscription will convert to.

    If you already have Game Pass Ultimate and want to use an Xbox Live Gold code then I think 1 month of Gold or Game Pass gives you 20 days of Game Pass Ultimate.

    There's an FAQ at the following link, if you click on the question that says "After I join Xbox Game Pass Ultimate, can I still redeem Xbox Live Gold and Xbox Game Pass codes?" there will be a full conversion table: https://www.xbox.com/en-US/live/gold/upgrade
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Xbox Live Gold got converted to Game Pass Ultimate but status is Pending and I already charged

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