Xbox live gold paid but not received

Discus and support Xbox live gold paid but not received in XBoX Sales and Promo to solve the problem; Today I received the message from paypal of the transaction but once the recurring billing was deactivated I could not find the active subscription on... Discussion in 'XBoX Sales and Promo' started by Gabriele274, Jun 18, 2019.

  1. Gabriele274
    Gabriele274 Guest

    Xbox live gold paid but not received


    :)
     
    Gabriele274, Jun 18, 2019
    #1
  2. Allebas Win User

    Xbox live gold paid but not received

    Hi Gabriele274,

    Sometimes restarting your Xbox works too. Just hold the Xbox button on your Xbox for 10 seconds.

    You can check your subscription status on your Xbox:

    To see your subscriptions and find the latest offers:

    1. Press Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions.
    2. Choose a subscription you want to manage, and then select
    3. Manage.
    To request a refund here the link https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund.
  3. RubbyDubby Win User

    Xbox live gold paid but not received

    Hey Gabriele,

    I can safely say I have experienced this same issue you’re describing. Please remove your profile off your console (it can be done by going into settings > account > remove account and then clicking on your profile. After this is done, restart your console.

    Next, add your profile back into the console by clicking the Xbox button, going to the sign in page and clicking ‘add new’. If this doesn’t work please do not hesitate to contact Xbox Support.
  4. pr1malg3ar Win User

    Gold paid but not received

    Check with Xbox support about billing. You can always see what transactions have been processed through your account at microsoft.com then logging in,
  5. Striker058383 Win User

    Gold paid but not received

    Check with Xbox support about billing. You can always see what transactions have been processed through your account at microsoft.com then logging in,
    I see both of the transactions on my account. But after each transaction, i have got only 200 of gold, but not the amount I paid for.

    How do I contact the Xbox support?
  6. VinnieVenereal Win User

    Purchased 3 months of Live Gold last night, but my account is still set to "free member"

    I'm having the same issue, paid for another year of gold last night at about 10:30pm EST, received an email telling me my credit card was charged, and yet xbox live is still telling me I'm a "free member" instead of gold.
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Xbox live gold paid but not received

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