Xbox Live issues

Discus and support Xbox Live issues in XBoX Accessibility to solve the problem; Ok so I decided to try and make an Xbox Live account the other day so that I could play COD:MW3 online. I finally setup an account yesterday and bought... Discussion in 'XBoX Accessibility' started by OwainJones1, Oct 22, 2018.

  1. OwainJones1
    OwainJones1 Guest

    Xbox Live issues


    Ok so I decided to try and make an Xbox Live account the other day so that I could play COD:MW3 online. I finally setup an account yesterday and bought Xbox Live Gold on it using my laptop. I went onto my Xbox 360 so that I could start playing, however,
    it wouldn't let me login to Xbox Live. I found out that it's because I have been locked out of my account and I don't understand why. At first I thought it was because I logged into multiple devices, but my brother, who has had his account for about a month
    or two now, has logged into about 4 different devices. I can't do anything to unlock it because I don't have anything that can be texted too. I have to use my brothers account with his consent to write this right now, and I have two questions: why was I locked
    out of my account, and how can I unlock it when I can't be texted?

    :)
     
    OwainJones1, Oct 22, 2018
    #1
  2. Captain Speedy, Oct 22, 2018
    #2
  3. cross44
    cross44 Guest
    Elder Scrolls Online Free This Weekend

    Went live at 3 am eat but Xbox live had issues last night.
     
    cross44, Oct 22, 2018
    #3
  4. denis97g
    denis97g Guest

    Xbox Live issues

    denis97g, Oct 22, 2018
    #4
  5. XBF Paul M
    XBF Paul M Guest
    Hiya!

    Paul from the Xbox Forums Team here to assist with the issue, it looks like you've been locked out of your account. To get some clarity on this issue what is the message you are receiving when trying to sign into the account? Have you tried signing in at
    Microsoft's website? Please let us know how it goes.

    Happy Gaming!

    Paul Xbox Forums Team!
     
    XBF Paul M, Oct 22, 2018
    #5
  6. OwainJones1
    OwainJones1 Guest
    I have tried to sign in to the websites but I cant due to my account being locked. Everytime I try to do something I just get pulled to a "your account has temporarily been suspended" screen. It says I need to put in a phone number associated with a phone
    capable of texting, but I have no device capable of texting.
     
    OwainJones1, Oct 22, 2018
    #6
  7. XBF Leonzo G
    XBF Leonzo G Guest
    Hello OwainJones1,

    Thank you for keeping us updated. We recommend completing the
    account recovery form
    in order to unlock the account. If this solution does not work, we recommend following the ambassador's link to contact the
    Xbox Support Team. We will provide instructions on how to speak with a support agent. Be sure to let us know the results!

    1. Click the link we provided to contact support
    2. Select No Thanks...
    3. Select Error Messages and Codes
    4. Select Request a Call From Support
     
    XBF Leonzo G, Nov 5, 2018
    #7
  8. ArminatorX Win User

    Xbox online status

  9. jca2323 Win User

    I can't connect to Xbox live now but did a few hours a ago

    The xbox live service is currently experiencing issues right now. These issues are affecting signing in to xbox live.
  10. WPAK Win User

    Cannot connect to Xbox Live with my laptop plugged in

    Hi, I think there was a Xbox Live service issue, that some users may experience issues connecting to Live. I guess you were one of them.

    If you have issues again, you can look via the following link if there are any issues with the Xbox Live service:

    support.xbox.com/.../xbox-live-status
  11. AtomicCityGeek Win User

    xbox live issue

    Wow, did I just read that lack of customer focus in a public thread? I think the first sentence would have covered the issue.
  12. {Parity} Win User

    Xbox Live Issue

    Give this a try it works for many with xbox live issue. Log out of all profiles on your console then log back in. Once that is done please test it and let us know if it resolved your issue. Good Luck!!
Thema:

Xbox Live issues

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