Xbox Live Refund

Discus and support Xbox Live Refund in XBoX Sales and Promo to solve the problem; So, to make a long story short. We've redeemed a 3 month Xbox Live code on 12/23/2018 and got 4 months in total which expired on 3/26/2019. We forgot... Discussion in 'XBoX Sales and Promo' started by Schtrooklee, Mar 28, 2019.

  1. Schtrooklee
    Schtrooklee Guest

    Xbox Live Refund


    So, to make a long story short. We've redeemed a 3 month Xbox Live code on 12/23/2018 and got 4 months in total which expired on 3/26/2019. We forgot to enter a new 3 month code and since we forgot to both turn off recurring billing and enter a new code
    we've now been charged for another 3 months of Xbox Live. Now, when we visit our Payment/Billing section, we're told that this particular payment is still pending. We've setup our Billing thru Paypal, which says the payment has been preapproved. We still haven't
    seen the charge on our credit card linked to our Paypal account (it usually takes a day or two for it to appear on our credit card statement). We tried cancelling Xbox Live subscription, but it says it is paid for up until 3/25/2019. We've since then only
    stopped/cancelled recurring billing (didn't cancel the subscription) and were informed that our Xbox Live access will be cancelled as of 3/25/2019. Today is 3/26/2019. What can we do at this point? Should we wait for a refund? Is a refund possible? We have
    a redemption code for another 3 months of Xbox Live but are unsure whether should we enter it now and redeem it or wait for a refund? Can someone help? It would be greatly appreciated. Thank you.

    :)
     
    Schtrooklee, Mar 28, 2019
    #1
  2. TumyStxx Win User

    I`ve bought Skyrim in XBox shop

    Unfortunately, there are no refunds in the XBOX live market place.
  3. XBF Chris J Win User

    new game

    Did you purchase this digitally through the xbox? If so you can request a refund here :

    Request an Xbox digital product or subscription refund


    For future reference, Games that require Xbox live will tell you in the overview, "REQUIRES XBOX LIVE GOLD, SOLD SEPARATELY."

    Hope this helps!
  4. MisterSwitch Win User

    400 ms points to free

    All Xbox LIVE Marketplace purchases are non-refundable
  5. GoDz x Warfarez Win User

    I need a refund on the Season pass.

    Xbox Live can't refund digital items when brought,

    It's in the digital terms legal stuff,

    Xbox Support Teams can't let you refund as well im afraid!
  6. KillerLS69 Win User

    sea of thieves fort of the damned

    thank you but the refund is for thepurchase on the xbox live store but thank
Thema:

Xbox Live Refund

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