Xbox live reward points not credited

Discus and support Xbox live reward points not credited in XBoX Sales and Promo to solve the problem; Hey, I received my monthly reward points statement for February however it had the following: " We attempted to deposit your cash rewards into your... Discussion in 'XBoX Sales and Promo' started by l Zakii, Mar 15, 2014.

  1. l Zakii
    l Zakii Guest

    Xbox live reward points not credited


    Hey,

    I received my monthly reward points statement for February however it had the following:

    "

    [table][tr][td]We attempted to deposit your cash rewards into your Microsoft account you use with Xbox Live, but we encountered an error. To fix this, we need you to take the following steps:[/td][/tr][tr][/tr][tr][td]1. Go to Microsoft Billing.[/td][/tr][tr][td]2. Make sure your account information (including country and region) is correct.[/td][/tr][tr][td]3. If you're still experiencing problems, make a post to the Xbox Forums."[/td][/tr][/table]

    I have checked my country/region and is correct and links to my accounts address/postcode which are also correct, please can you assist?

    Thanks

    James

    :)
     
    l Zakii, Mar 15, 2014
    #1
  2. Aid3lis
    Aid3lis Guest
    Purchase or Renew 1st Xbox LIVE Online Gold Membership

    points wasn't credited on xbox live rewards
     
    Aid3lis, Mar 15, 2014
    #2
  3. Murdy112
    Murdy112 Guest
    I would like to get my Xbox live rewards points credited to my account

    I would like to get my Xbox live rewards points credited to my account
     
    Murdy112, Mar 15, 2014
    #3
  4. onyxishere
    onyxishere Guest

    Xbox live reward points not credited

    onyxishere, Mar 16, 2014
    #4
  5. Aid3lis Win User

    Purchase or Renew 1st Xbox LIVE Online Gold Membership

    points wasn't credited on xbox live rewards
  6. XBLRewards8 Win User

    Gem to credit conversion rate

    Hello ohno itstheCoPz,

    Since being introduced in October, Gems have never had a Credit or currency value assigned to them. They can only be spent on purchases from the Vault. However, we realize that users have grown attached to their Gems, so when you are transitioned to Microsoft
    Rewards, they will be converted into points. Note that Microsoft Rewards points and Xbox Live Rewards Credits are not the same. Your Gems will not be converted into Xbox Live Rewards Credits if you choose to remain in the Rewards programs, but will be converted
    into Microsoft Rewards Points.
  7. XBLRewards8 Win User

    xboxrewords

    Hello wolf rageing,

    From the FAQ:

    What's the difference between Microsoft Rewards points and Xbox Live Rewards Credits and MyVIP Gems?



    One Microsoft Rewards point is equal to one Xbox Live Rewards Credit. Microsoft Rewards points can be redeemed whenever you want for the rewards you choose from the Microsoft Rewards catalog, including Microsoft Store digital gift cards. Xbox Live Rewards
    Credits are automatically converted to your local currency every two weeks and deposited in your Microsoft account, while MyVIP Gems could be redeemed for items in the MyVIP Vault.
  8. AngelObullets Win User

    Reward

    Hi there dnmfgjm

    Yes you can use the points on the rewards program to gain access to xbox live or even xbox live credit depending if they have it on the rewards or not.
  9. LawWonder17 Win User

    Xbox Live Rewards merging with Microsoft Rewards

    I have both XBox live rewards and Microsoft rewards. Will I still get my XB rewards credits converted into MS rewards points on my existing MS rewards?
Thema:

Xbox live reward points not credited

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