Xbox live rewards currency mismatch

Discus and support Xbox live rewards currency mismatch in XBoX Rewards to solve the problem; I currently live in Taiwan and use NTD. I had 10,000 Xbox live rewards points, and they all got converted into currency. However, they turned into SGD... Discussion in 'XBoX Rewards' started by HarmlessBlock15, Jul 6, 2018.

  1. Xbox live rewards currency mismatch


    I currently live in Taiwan and use NTD. I had 10,000 Xbox live rewards points, and they all got converted into currency. However, they turned into SGD and I can't spend them. Is their a way to convert the deposited SGD to NTD?

    :)
     
    HarmlessBlock15, Jul 6, 2018
    #1
  2. Smwutches
    Smwutches Guest
    Rewards currency mismatch

    For assistance, You'll want to try posting in the sales and promotions forum.
     
    Smwutches, Jul 6, 2018
    #2
  3. ForceSith1
    ForceSith1 Guest
    Rewards currency mismatch

    Recently received a redeemcode from xbox live but receive a PUR-CSVCurrencyMismatch error message, what to do?
     
    ForceSith1, Jul 6, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Xbox live rewards currency mismatch

    You would have to try contact support and speak to billing to see if there is anything they can do. Contact Us | Xbox Support
     
    Smwutches, Jul 7, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello HarmlessBlock15,

    Since you registered into the program with Singapore as your Microsoft Account region in March 2017, you created a Singaporean Rewards Account, and therefore received your deposit in that region's local currency.
     
    XBLRewards8, Jul 9, 2018
    #5
  6. Is there a way for me to change the deposited currency?
     
    HarmlessBlock15, Jul 11, 2018
    #6
  7. Smwutches
    Smwutches Guest
    As stated above, you would have to try contacting support and speak to billing to see if they can.
     
    Smwutches, Jul 11, 2018
    #7
  8. Xbox live rewards currency mismatch

    I have contacted support with both email and messages, they told me to post the problem on the forums
     
    HarmlessBlock15, Jul 12, 2018
    #8
  9. Smwutches
    Smwutches Guest
    Once credits are deposited, rewards support is no longer able to do anything about them. They then become a billing problem. So you would need to try contacting them again. However, if they sent you to the forums that generally means they are unable to convert
    them too.
     
    Smwutches, Nov 3, 2018
    #9
  10. HarmlessBlock15 Win User

    Xbox live rewards currency mismatch

    As stated above, you would have to try contacting support and speak to billing to see if they can.
    I have contacted support with both email and messages, they told me to post the problem on the forums
  11. Smwutches Win User

    Xbox live rewards currency mismatch

    You would have to try contact support and speak to billing to see if there is anything they can do. Http://support.xbox.com/contact-us
  12. Smwutches Win User

    Xbox live rewards currency mismatch

    As stated above, you would have to try contacting support and speak to billing to see if they can.
  13. XBLRewards8 Win User

    Xbox live rewards currency mismatch

    Hello HarmlessBlock15,

    Since you registered into the program with Singapore as your Microsoft Account region in March 2017, you created a Singaporean Rewards Account, and therefore received your deposit in that region's local currency.
  14. Smwutches Win User

    Xbox live rewards currency mismatch

    Once credits are deposited, rewards support is no longer able to do anything about them. They then become a billing problem. So you would need to try contacting them again. However, if they sent you to the forums that generally means they are unable to convert
    them too.
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Xbox live rewards currency mismatch

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