Xbox Live Rewards Issues

Discus and support Xbox Live Rewards Issues in XBoX Rewards to solve the problem; Hi, I see that the Xbox Rewards has transitioned to MS Rewards. I noticed in the last year or so my Xbox Rewards was not granting me any points and I... Discussion in 'XBoX Rewards' started by Tomes05, Jul 11, 2018.

  1. Tomes05
    Tomes05 Guest

    Xbox Live Rewards Issues


    Hi,

    I see that the Xbox Rewards has transitioned to MS Rewards. I noticed in the last year or so my Xbox Rewards was not granting me any points and I kept receiving a message about my account not being compliant or not within the terms. I don’t understand why
    this was the case and can I be redeeemd Xbox Points that I was suppose to earn for the new microsoft Rewards programs? Thank you

    :)
     
    Tomes05, Jul 11, 2018
    #1
  2. xbox360italy
    xbox360italy Guest
    Please Help Microsoft "xbox rewards"

    Hello

    Xbox LIVE Rewards inquiries and issues will be addressed on Forum, Using Xbox LIVE Rewards.
     
    xbox360italy, Jul 11, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    -------------------------[Missing Points]------------------

    Hello BigBeeGaming,

    We see that you have never been a member of Xbox Live Rewards. This forum is for Xbox Live Rewards issues. The Microsoft Rewards program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via
    the Microsoft Rewards website.
     
    XBLRewards8, Jul 11, 2018
    #3
  4. Xbox Live Rewards Issues

    Hi there,

    You'll want to reach out to the rewards group directly to get details about your account. They can be reached

    here
    .
     
    Mistress Sara, Jul 11, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello Tomes05,

    We do not see any past or current issues with your Xbox Live Rewards Account, and that you received your final deposit of all available pending Credits on June 13th, as listed on your commerce page (Sign in to your Microsoft account). It
    sounds like you may have been unaware of how to earn Xbox Live Rewards Credits. You can earn Xbox Live Rewards Credit in two ways:

    1. By finishing the offers located on the MyMissions page at
    https://rewards.xbox.com/mymissions/
    .

    -or-

    2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
    back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

    In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
    YOU! We've got your answer here.
    " (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
    as of July 2014.

    MyVIP had a recalibration for the last few years. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015
    and December 2016. We did not recalibrate this year (December 2017). Since you were a zero star member, you did not get payback Credits on your purchases. You completed a part of an offer, "Go West for Rewards" which was the majority of your deposit in June.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    why must I post here ???

    Hello Demonic Cage,

    This is the forum for the Xbox Live Rewards program. We are the contact for Xbox Live Rewards issues. If you were forwarded here due to a Xbox Live Rewards issue, it is because we are the best available contact for answering, investigating, and otherwise
    tracking down problems with the Xbox Live Rewards program.
  7. XBLRewards8 Win User

    Rewards Order Declined

    Hello CulpableOrc433,

    This forum is for Xbox Live Rewards program issues. Since you are not a Xbox Live Rewards member, this sounds like a Microsoft Rewards issue, which is a separate program. You would have to contact their support for assistance with this issue, via a link
    on the Microsoft Rewards page.
  8. XBLRewards8 Win User

    Rewards balance not showing/adding points accumulated prior to 11/01/2017.

    Hello J Rock v,

    We see that you are not a Xbox Live Rewards member. As was stated in November in both your emails and on the Xbox Live Rewards site, your region was migrated to the Microsoft Rewards program. This forum is for Xbox Live Rewards issues. The Microsoft Rewards
    program is a separate program, so we are not fully informed on their issues. You should try contacting their support team via the Microsoft Rewards website.
  9. XBLRewards8 Win User

    Redeem code

    Hello Festidalen,

    This forum is for Xbox Live Rewards issues only. Since this is not a Rewards issue, we cannot assist.
  10. Smwutches Win User

    answer the question

    i want an answer from the live rewards team not the microosft rewards because one thing haves nothing to do with the other

    Hello,

    Live rewards became MS rewards. So they are the ones you have to contact.

    Zero
    Xbox Rewards support still posts here and still assists with Xbox Rewards issues. Since his issue is an Xbox Rewards program issue, he needs to wait for a response from support here. Microsoft Rewards support will not be able to assist.
Thema:

Xbox Live Rewards Issues

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