Xbox Live Rewards problem

Discus and support Xbox Live Rewards problem in XBoX Rewards to solve the problem; I received an email from XLR stating that there is a problem with my account and because of this I was unable to deposit the rewards points... Discussion in 'XBoX Rewards' started by Graviolapreta, Aug 5, 2018.

  1. Xbox Live Rewards problem


    I received an email from XLR stating that there is a problem with my account and because of this I was unable to deposit the rewards points

    :)
     
    Graviolapreta, Aug 5, 2018
    #1
  2. My point problem.

    Xbox live rewards problem my point not earned
     
    KrisNengoFlow, Aug 5, 2018
    #2
  3. HappyTroopa
    HappyTroopa Guest
    Microsoftstore vs Xbox Store

    I have Xbox Live Rewards too but I think the $15 Rewards credit is only good if you buy the physical copy through MicrosoftStore.com...?
     
    HappyTroopa, Aug 5, 2018
    #3
  4. Xbox Live Rewards problem

    Ambassador Kingz, Aug 15, 2018
    #4
  5. Smwutches
    Smwutches Guest
    Smwutches, Aug 15, 2018
    #5
  6. Shouldn't it be support be available through the "promotions" portion of the support page?
     
    Ambassador Kingz, Aug 15, 2018
    #6
  7. Smwutches
    Smwutches Guest
    No. Xbox Rewards support only uses this forum and Twitter. The promotions portion is only for Xbox promotions which are separate.
     
    Smwutches, Aug 15, 2018
    #7
  8. Xbox Live Rewards problem

    There seems to be an issue/disconnect then as its quite clear the rewards team hasn't replied to multiple topics here. Additionally, with the merge of XBL rewards into Microsoft rewards, the Microsoft rewards team should have access to help Xbox users
    who've been forced over to the new system.
     
    Ambassador Kingz, Aug 15, 2018
    #8
  9. Smwutches
    Smwutches Guest
    According to the Rewards Twitter, their support is still supposed to be posting here. Hopefully they will soon.

    The Microsoft Rewards program and Xbox Rewards program are/were run by completely different programs. So Microsoft Rewards support does not have access to anything on the Xbox Rewards servers and vice versa. So Microsoft Rewards support cannot help with
    Xbox Rewards issues. Essentially the merger was more of the Xbox Rewards program was shut down and anything remaining was moved to the Microsoft Rewards program which had already been running anyway. It wasn't a true merger. Xbox support doesn't handle either
    rewards program, or any promotions for that matter, so they would only send people here for help no matter what they are needing help with.

    Regular Xbox promotions (dashboard promotions, quests, etc.) are supposed to be handled through the Sales and Promotions forum as Xbox had a specific support team for those, but support has all but stopped posting in the forums for some reason so there is
    no help for those offers at this point. It's all a huge mess right now.
     
    Smwutches, Aug 15, 2018
    #9
  10. Okay, I appreciate the explanation. I would definitely up vote you if I could Xbox Live Rewards problem :D
     
    Ambassador Kingz, Nov 3, 2018
    #10
  11. XBLRewards8 Win User

    why must I post here ???

    Hello Demonic Cage,

    This is the forum for the Xbox Live Rewards program. We are the contact for Xbox Live Rewards issues. If you were forwarded here due to a Xbox Live Rewards issue, it is because we are the best available contact for answering, investigating, and otherwise
    tracking down problems with the Xbox Live Rewards program.
  12. SharperIsland65 Win User

    i am still waiting my 30 dollars from live rewards

    microsoft rewards says they have nothing to do with this , all the live rewards problems need to be solved by live rewards team
  13. alexwheeler Win User

    Refer-a-Friend

    If you are a member of the xbox live rewards program and are a gold member of xbox live, you can send them a link found on your rewards refer page that your friend can use to sign up for xbox live gold, for this you will both recieve a reward for refering
    stated on the rewards website. If this doesn't solve your problem, could you specify more about what your issue involves
  14. Stratty101 Win User

    Firefox 5 and forum login problem

    the new FF has fixed my xbox live rewards problem - maybe theres one positive from it :)
  15. XBLRewards8 Win User

    Rewards pending issue has not been resolved yet, no response after 21 days. Please fix.

    Hello x Firefly 42 x,

    At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience. If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition
    to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards
    catalog.
Thema:

Xbox Live Rewards problem

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