Xbox Live Support sucks

Discus and support Xbox Live Support sucks in XBoX on Consoles to solve the problem; title get your attention?....hope so. ever since I bought your "wonderful" new console the Xbox One, I've been on the phone with XBL support every few... Discussion in 'XBoX on Consoles' started by II PARALLAX II, Mar 15, 2014.

  1. Xbox Live Support sucks


    title get your attention?....hope so.

    ever since I bought your "wonderful" new console the Xbox One, I've been on the phone with XBL support every few days or so....I don't know what the problem with your newest cash cow is but I'm ticked off now...because it ate, that's right ATE my gold membership
    .....I logged on tonight to play with my friends, and could not, now before anyone gets their panties twisted up I AM NOT SUSPENDED AND MY ACCOUNT IS IN GOOD STANDING....I've been a loyal paying customer since 2008, and now my account won't let me be Gold...even
    after I delete my debit card (with a 18004MYXBOX person on the phone supervising) and add a prepaid code for Gold membership ...I get a weird error code telling me no matter what I do I can't make my account of 6 years gold...right there while on the phone
    the person saw the message too and apparently it's a new but "known" issue...so my problem had to be escalated to "tier 3" whatever that means ...and am told that it will more than likely be a week or more before they even respond....OUTSTANDING!!...yes! ..a
    week or more of not being able to use my Xbox One HOORAY!...but the last tech support person did remind me that I can still play DVD's and BlueRays.....well, that makes everything better doesn't it.....yeah, I'm ticked off....that your machine ate my account..and
    that I've been paying for 6 years with my debit/bank card....VERY VERY confidence inspiring guys....by the way, no code works, no alternate credit card works....none of the fixes your "specialists" walked me through worked.....they're at a loss and I'm at
    a loss...they say it's a known issue, yet they don't "know" whats causing it or "know" how to fix it....so what is passing it up to "tier 3" going to accomplish if nobody knows how to fix it? ....now, I did create an alternate account and Gold works fine....too
    bad the $50 'premium' membership for BF4 is useless to me now.....I did nothing wrong, and intentional or not, your company did a number on me and I'm not happy and I expect some sort of compensation

    :)
     
    II PARALLAX II, Mar 15, 2014
    #1
  2. xGeTxNaStYx
    xGeTxNaStYx Guest
    Xbox support sucks,

    Have you called to see the status. I remember when i had to have mine fixed and it took about that long. You need to remember there a millions of consumers that have xboxs and that would probably put it in the tens of thousands of units needing repaired
    so give it a little time and have some patience.
     
    xGeTxNaStYx, Mar 15, 2014
    #2
  3. Dazerialus
    Dazerialus Guest
    Xbox support sucks

    I'm going to be "that guy"... you people are going to survive if you have to go 6 hours without your Xbox One. Go for a walk. Hit the gym. Discover the outdoors. Make a snowman. Yes, my Xbox One is down, so I am enjoying the competition's console before
    that gets DDoS'ed also... and yeah, I said it. I am sure Microsoft is working on fixing the problem as quick as they can too. They want customers to remain happy so they don't lose money.
     
    Dazerialus, Mar 15, 2014
    #3
  4. Dazerialus Win User

    Xbox support sucks

    I'm going to be "that guy"... you people are going to survive if you have to go 6 hours without your Xbox One. Go for a walk. Hit the gym. Discover the outdoors. Make a snowman. Yes, my Xbox One is down, so I am enjoying the competition's console before
    that gets DDoS'ed also... and yeah, I said it. I am sure Microsoft is working on fixing the problem as quick as they can too. They want customers to remain happy so they don't lose money.
  5. NonMonster2191 Win User

    Xbox support sucks

    This guy....No duh it isn't hacking....thats why I said simple kids can do it...I misspoke when I called them hackers in the previous comment...most people would have got that...I guess simple explination for a simple mind..there ya go
  6. Assassin8987 Win User

    Xbox support sucks

    Glad to know I'm not the only one that feels this way. I ordered pizza Hut the other night ,and they took 1hr to deliver. So they gave me my order for free and $30 credit and that's just 1hr. Xbox lives been down for 5hrs now this sucks I am beyond mad.
    All I wanted to do was play some fallout 4 before I had to go to work but not only could I not do that , but I couldn't even watch Hulu or anything.
  7. DrearMantella94 Win User

    Xbox support sucks

    I feel your pain assassin! Atleast Pizza Hut delivers or your pizza is FREE! Money monegul microsoft, you have enough money to make the provided services 100% you office office full of cheapskates!...well more like your bosses and CEOs but **it you work
    for them. You know also it was a real MOTHER to just get a notification about the pos system being down...make an account whhhaaat, why?!! Like I have time to setup an account im never going use again
  8. M3tal Daz3 Win User

    Xbox support sucks

    To call support : http://bit.ly/2ee23wg
Thema:

Xbox Live Support sucks

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