Xbox Live Tenure Issue

Discus and support Xbox Live Tenure Issue in XBoX on Consoles to solve the problem; My Xbox Live tenure should be at 5 years but is only showing 4. My Xbox Live account creation was in March 2014 and my first Xbox Live Gold purchase... Discussion in 'XBoX on Consoles' started by TomScotland, Jan 13, 2020.

  1. TomScotland
    TomScotland Guest

    Xbox Live Tenure Issue


    My Xbox Live tenure should be at 5 years but is only showing 4. My Xbox Live account creation was in March 2014 and my first Xbox Live Gold purchase was the same.

    Please help.

    :)
     
    TomScotland, Jan 13, 2020
    #1
  2. Mister Quimby Win User

    Tenure not updating

    Hey there Frost Fleury!

    Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

    Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
    time has finished. You can find more information on tenure by checking out our Tenure Sticky.

    Please let us know if further assistance is needed and we will be here to help.
  3. Rogue Ewok Win User

    Gold Tenure

  4. iLuvGunsAndRock Win User

    My tenure got reset.

    Hello there!



    There is a new update regarding tenure - here is a quote explaining the new update:



    "Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.


    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



    However, there is an issue (of which is on-going) that is being looked in to currently. If you have a look at Miss Kleo's Updates on the

    Xbox LIVE Tenure Issue
    - any new updates about progress of the issue will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



    Hope this helps!
  5. iLuvGunsAndRock Win User

    Tenure Reduced by 2! AGIAN!

    Hey there bud!



    There has been a recent update regarding tenure, here is a quote explaining this new update:



    "Tenure is based on the cumulative amount of Xbox LIVE Gold time a user has. While you do not lose tenure when you go Silver, Xbox LIVE Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox LIVE Gold time
    has finished.


    For your first year of Xbox LIVE Gold you will see a '0' and increase to '1' year of tenure when that year is up! For example, if you've had Xbox LIVE Gold for 3 years and 6 months, you'll see a tenure of '3' next to your Gamertag."



    However, there is an issue (of which is on-going) that is being looked in to currently. If you view Miss Kleo's Updates on the

    Xbox LIVE Tenure Issue
    - any new updates will be posted there! Also, Official support may post here and tell you whether your tenure is correct or if you are facing this issue.



    Hope this helps!
  6. AquarrzSudnnym Win User

    Xbox Live Gold Tenure

Thema:

Xbox Live Tenure Issue

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