Xbox/microsoft complaints dept.

Discus and support Xbox/microsoft complaints dept. in XBoX on Consoles to solve the problem; How coming when you want to complain about anything to do with Microsoft or Xbox you can never get intouch with them, i have tried on numerous... Discussion in 'XBoX on Consoles' started by frankl5, Feb 13, 2020 at 4:52 PM.

  1. frankl5
    frankl5 Guest

    Xbox/microsoft complaints dept.


    How coming when you want to complain about anything to do with Microsoft or Xbox you can never get intouch with them, i have tried on numerous occasions and i get sent to the enforcement page which to say the least is useless, they say there here to make
    gaming fun and safe but with a policy of not letting people know if there complain has been upheld or denied how are we suppose to know if the enforcement officers are doing anything. Who are these mythical people they say they are a group of professionals,
    professional what,taxi drivers, airline pilots or maybe binmen(no disrespect to any group ment), but if they don't share information how do you expect us to believe anything you say regarding enforcement. The only time i have had any chance of answering the
    compliments put in about me was the very first time i was accused of doing something which i forget but i do remember i thought its was childish and really stupid,i answered the allegations in a mature way but lost even though i was provoked by 3 Americans.
    As iam am british and know one told me what happened to the antagonists i can only surmise Nothing, do i detectbabit of racisum. I only say this because the same group of Americans have done it again and i think i have another sanction against me. To finish
    of one of them( Americans) asked for my name and address, which i thought GROOMING) so reported him another said his son was a policeman who wanted to speke to me or take me in for questioning which is an abuse of power also they claimed to be British which
    i knewto be lies especiallywe he said in his words ( we have a word for him meaning me a wrong un) which if he was british would have known we have not used that saying anywere in this country exceptin the wilds and wollies of darkest secound world war films
    and maybe crime films of the 30s 40s and 50s.another one verbaly abused me and agreed with the first two so i surmisedthey were all in a child grooming gang, they all don't have friends but followers, the forth member jumpedin abusing me but when i put it
    to them they sound like part of the grooming gang they went quietonly later trying to make light of the situation. Sorry to go on but i have tried meny meny time to contactxbox or Microsoftand even the game people who'schat room we were using, but nothing
    has happened as far as i know. I also have a stalker who usesmy tag and twelve other tags and the last text i got he said he was an ex member of Microsoft staff who has connections and i should be worried about my account?. Now i am going down the legal route
    because the 4 Americans and my staker have driven me mad i don't sleep well i have a lot of anxiety and am now thinking of selling my two xboxes and getting my pc back, so have decided to take xbox and microsoft for making so difficult to complain and when
    i do they seem to do nothing except sanction me. IS THIS THE RIGHT WAY TO TREAT PEOPLE WHO PAY ALOT OF MONEY TO PLAY THE GAMES ON LINE RIGHT. I will be very surprised if this rant gets on line and does anyone else have a problem with the complaints and enforcement
    dept.

    :)
     
  2. StuartATrueRed Win User

    Xbox/microsoft complaints dept.

    The only way to make a complaint as far as I know is either by phone or a letter. This would have to be to your local Microsoft Office, you have to have all the details of why you want to make a complaint.

    This link is for the phone number and address which is local to your area.
    https://www.microsoft.com/en-us/worldwide.aspx
  3. Tim w 619 Win User

    Xbox/microsoft complaints dept.

    Ok I understand you feel frustrated but the best thing you can do in that situation is block and report the players who are being toxic towards you rather than fighting back. By fighting back all you've done is given three or four other people the ability
    to report you and as its reported by more than one person, it's likely that it will be seen as you are the issue rather than the other people. If they are playing in a mean or toxic way just block them and you never have to play with them again. The only other
    suggestion I have is to speak clearly and calmly to the enforcement team and explain.

    Edit: Also block the person who is texting you.
  4. XBF Brad A Win User

    Xbox/microsoft complaints dept.

    Hello Frank,

    Thanks for coming to the forums. We are sorry for any frustration. Unfortunately, the enforcement team does not have any way of contacting them. They do not use the forums, phone or any other means. . If you have a suspension/ban the only way to do something
    is a case review. These also can take time to investigate. As soon as it is done you should get an email to the email on the account stating what has been the decision. In the future, we recommend to not respond to people just ignore, report and block them.
    The only thing we here on the forums and even support agents is to send you to the
    enforcement site unfortunately.

    This is from the enforcement site under case review.

    After submitting, an Xbox Live Policy & Enforcement agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the
    enforcement, taking into account any new details that you have provided.

    Thanks,

    Brad
  5. DisturbedKarma Win User

    Goodbye X'Bone'

    I had a issue with XBox, trust me theres no such thing as a complaint dept, Microsoft themselves told me they don't have a complaints dept. Their agents are pretty much free to do with your acct as they wish and treat you however you want without reprecussions.
    My suggestion is to do as I did and file a complaint with the Better Business Bureau.
  6. TactualCoyote49 Win User

    Microsoft complaint Dept by Email ??

    I can't get in to my account but can't contact you with out signing in I can't do this?! Can someone please get back to me!
Thema:

Xbox/microsoft complaints dept.

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