xbox Netflix Troubleshooting

Discus and support xbox Netflix Troubleshooting in XBoX Games and Apps to solve the problem; I have an Xbox One. All my other apps are working fine but suddenly about 2 - 3 days ago Netflix doesn't want to log in. I have tried holding the power... Discussion in 'XBoX Games and Apps' started by AlchamyGothic, Dec 2, 2019.

  1. xbox Netflix Troubleshooting


    I have an Xbox One. All my other apps are working fine but suddenly about 2 - 3 days ago Netflix doesn't want to log in. I have tried holding the power button down for 10 seconds. I have uninstalled and reinstalled the app. When i do this it lets me log
    in once but if i try to go back to it later I get the same error codes: tvq-000, tvq-st-115, tvq-st-122, tvq-st-128, tvq-st-142, tvq-st-146. When i go into more info it says couldn't connect to Netflix error: ui-113 but wireless is connected and it has a
    check my network option that gives all green check saying I can connect to Netflix. If i use the reset option it will let me sign in but then next time I go to use the app it gives the errors again.

    :)
     
    AlchamyGothic, Dec 2, 2019
    #1
  2. Mister Mascot Win User

    Netflix troubleshooting

    Hello

    Thanks for the quick reply, Netflix is the only app I have this problem on, unfortunately I don't have the accessories at the minute to test a wired connection but I used to run a wired connection a few months ago and that worked just fine as it did with
    a wireless connection, until recently it just stopped working completely. I also don't understand why it says in the network status on the Netflix app that I am using a virtual wired network connection somehow? But my detailed network statistics are as follows:

    Download speed - 31mbs

    Uploads speed - 8mbs

    Latency - 167ms

    Packet loss 0%

    Wireless strength - 80%

    With Vodafone broadband

    Thanks for your help
    Thanks for the details,

    The latency is a tad high, but shouldn't be affecting this. Ideally we'd want to try with a wired connection, but if that's not an option, can you try rebooting your internet modem/router as well as the Xbox console and see if that helps out?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  3. Lil London23 Win User

    Netflix troubleshooting

    Hello mister mascot

    Thanks for the quick reply, Netflix is the only app I have this problem on, unfortunately I don't have the accessories at the minute to test a wired connection but I used to run a wired connection a few months ago and that worked just fine as it did with
    a wireless connection, until recently it just stopped working completely. I also don't understand why it says in the network status on the Netflix app that I am using a virtual wired network connection somehow? But my detailed network statistics are as follows:

    Download speed - 31mbs

    Uploads speed - 8mbs

    Latency - 167ms

    Packet loss 0%

    Wireless strength - 80%

    With Vodafone broadband

    Thanks for your help
  4. Mister Mascot Win User

    Netflix troubleshooting

    Hey there Lil London23,

    Sorry to hear about the network issues in Netflix. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console? Do you see a similar issue in other apps like YouTube or in games
    at all?



    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength (if applicable)
    • Modem Manufacturer
    • Router Manufacturer (if being used) as well as the model number

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  5. XBF Brad A Win User

    xbox Netflix Troubleshooting

    Hi Gothic,

    Thanks for coming to the forums. We recommend reaching out to Netflix. The error code you post is one of theirs, also as you are able to sign in if you uninstall and reinstall. That it isn't an Xbox issue.

    Thanks,

    Brad
  6. Wolfiestar86 Win User

    xbox Netflix Troubleshooting

    Also check you haven't gone over your limit of signed in accounts.
Thema:

xbox Netflix Troubleshooting

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