xbox Netflix Troubleshooting

AlchamyGothic · Dec 2, 2019

I have an Xbox One. All my other apps are working fine but suddenly about 2 - 3 days ago Netflix doesn't want to log in. I have tried holding the power button down for 10 seconds. I have uninstalled and reinstalled the app. When i do this it lets me log
in once but if i try to go back to it later I get the same error codes: tvq-000, tvq-st-115, tvq-st-122, tvq-st-128, tvq-st-142, tvq-st-146. When i go into more info it says couldn't connect to Netflix error: ui-113 but wireless is connected and it has a
check my network option that gives all green check saying I can connect to Netflix. If i use the reset option it will let me sign in but then next time I go to use the app it gives the errors again.

:)

Mister Mascot

Hello

Thanks for the quick reply, Netflix is the only app I have this problem on, unfortunately I don't have the accessories at the minute to test a wired connection but I used to run a wired connection a few months ago and that worked just fine as it did with
a wireless connection, until recently it just stopped working completely. I also don't understand why it says in the network status on the Netflix app that I am using a virtual wired network connection somehow? But my detailed network statistics are as follows:

Download speed - 31mbs

Uploads speed - 8mbs

Latency - 167ms

Packet loss 0%

Wireless strength - 80%

With Vodafone broadband

Thanks for your help

Thanks for the details,

The latency is a tad high, but shouldn't be affecting this. Ideally we'd want to try with a wired connection, but if that's not an option, can you try rebooting your internet modem/router as well as the Xbox console and see if that helps out?

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Lil London23

Hello mister mascot

Thanks for the quick reply, Netflix is the only app I have this problem on, unfortunately I don't have the accessories at the minute to test a wired connection but I used to run a wired connection a few months ago and that worked just fine as it did with
a wireless connection, until recently it just stopped working completely. I also don't understand why it says in the network status on the Netflix app that I am using a virtual wired network connection somehow? But my detailed network statistics are as follows:

Download speed - 31mbs

Uploads speed - 8mbs

Latency - 167ms

Packet loss 0%

Wireless strength - 80%

With Vodafone broadband

Thanks for your help

Mister Mascot

Hey there Lil London23,

Sorry to hear about the network issues in Netflix. Let's check a few things to narrow this down. Does the issue persist when using both wired or wireless network connections on the console? Do you see a similar issue in other apps like YouTube or in games
at all?

Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

Download Speed
Upload Speed
Latency
Packet Loss %
Wireless Strength (if applicable)
Modem Manufacturer
Router Manufacturer (if being used) as well as the model number

That information will help us determine the next best steps. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBF Brad A

Hi Gothic,

Thanks for coming to the forums. We recommend reaching out to Netflix. The error code you post is one of theirs, also as you are able to sign in if you uninstall and reinstall. That it isn't an Xbox issue.

Thanks,

Brad

Wolfiestar86

Also check you haven't gone over your limit of signed in accounts.

xbox Netflix Troubleshooting