Xbox not linked to my Account even though I signed in

Discus and support Xbox not linked to my Account even though I signed in in XBoX Games and Apps to solve the problem; Hello, I just bought an Xbox Series X and it came yesterday. I set it up, logged in with my Microsoft Account, and bought a key for Assassin's Creed... Discussion in 'XBoX Games and Apps' started by legaem, Sep 14, 2021.

  1. legaem
    legaem Guest

    Xbox not linked to my Account even though I signed in


    Hello, I just bought an Xbox Series X and it came yesterday. I set it up, logged in with my Microsoft Account, and bought a key for Assassin's Creed Unity and Halo: The Master Chief Collection. Redeemed the Assassin's Creed key through my Xbox, worked just fine. Then I was away from home and tried to redeem the Halo Code through the Microsoft.com website, it worked. Now I am home again, and trying to install Halo on my Xbox, but if I open the Game in the Microsoft Store, it acts like I never bought it. Looked at the Order History, it's the same Account I bought Unity from, which works on the console. Went to the Halo page in the Store on my phone and it says I own the game, but when I try to install it to my console through the page, it says there is no console linked to my account, and that I need to sign in on a console to link it with the account. But I already did that. Please help!!!

    :)
     
    legaem, Sep 14, 2021
    #1
  2. Francia J. Win User

    Xbox not linked to my Account even though I signed in

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Can you please sign in to https://account.microsoft.com/billing/orders and then locate the game that you just redeemed, once you see the order click the game icon, it will redirect you on the game’s product page, once you’re there scroll down then check “Available On”. You’ll see if it’s for Xbox or PC.

    You may have get the wrong version of the game since you have check and validated the game.
  3. Francia J. Win User

    Xbox not linked to my Account even though I signed in

    If I may ask, where did you purchase it? You may need to get it replaced since it was a game code we can't request a refund through Microsoft.
  4. legaem Win User

    Xbox not linked to my Account even though I signed in

    It says it's for PC, but that's ****, since I bought the game key for xbox.
  5. DestroyerSamus Win User

    Lost Game?

    Yes I still have gold, I recently upgraded to game pass premium though, not sure if that affects it. I can't download it from my xbox since its not there. But when I try from the Microsoft store on my laptop it says I don’t
    have any applicable device(s) linked to my Microsoft account even though I'm signed in the same account that's on my xbox
  6. l Jynx isDEAD l Win User

    Someone has changed my email and password on my account, help!

    It says when I try to download it 'This email address isn't linked to a Microsoft account. Make sure it's correct, then enter it again'. I know its correct though and it won't even let me sign into my account on Xbox.com.
Thema:

Xbox not linked to my Account even though I signed in

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