Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate]...

Discus and support Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate]... in XBoX on Consoles to solve the problem; Hallo, Op mijn Xbox One heb ik een gezinsaccount draaien. Mijn account was het hoofdaccount. Dit account gaf een foutmelding: 0x80a4001a als ik het... Discussion in 'XBoX on Consoles' started by papparonnie, Sep 2, 2019.

  1. papparonnie
    papparonnie Guest

    Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate]...


    Hallo,

    Op mijn Xbox One heb ik een gezinsaccount draaien. Mijn account was het hoofdaccount. Dit account gaf een foutmelding: 0x80a4001a als ik het wachtwoord invulde. Ik heb het stappenplan gevolgd die op support.xbox.com wordt gegeven: account verwijderen en
    opnieuw aanmelden. Ik kon het account verwijderen maar niet meer aanmelden, de melding die ik kreeg was de volgende: uw account is al aangemeld. Ik heb gekeken bij profielen maar het account staat er niet. ik heb gekeken in Instellingen bij Account verwijderen,
    dar staat mijn account ook niet. Ik heb vervolgens gekeken bij gezinsaccount en daar blijkt mijn account nog te staan.

    Vervolgens geprobeerd om het daar ook te verwijderen, maar dat mocht niet, mijn account was gemachtigd voor mijn kinderen accounts.

    Ik heb vervolgens de machtiging met veel moeite overgezet naar die van mijn man in hetzelfde gezinsaccount. Vervolgens via mijn mans account mijn account uit het gezinsaccount verwijder. Ik heb gecontroleerd op de xbox of het account verwijderd was, en dat
    is gebeurd.

    Dus probeer ik nu opnieuw aan te melden, maar wat schetst mijn verbazing: Melding: uw account is al aangemeld.

    Alle games die ik op mijn account heb aangekocht zijn nu niet bereikbaar.

    Wat moet ik doen om mijn account aangemeld te krijgen, want hij staat echt nergens meer in Xbox vermeld?

    [Translate by Mod]

    Hello

    On my Xbox One, I run a family account. My account was the main account. This account gave an error message: 0x80a4001a If I forgot the password. I followed the roadmap given on support.xbox.com: Delete account and sign in again. I could delete the account
    but no longer sign in, the message I got was the following: Your account is already signed in. I have looked at profiles but the account is not there. I've looked in settings under Delete Account, Dar doesn't allow my account either. I then looked at family
    account and my account is still there.

    Then tried to remove it there too, but that shouldn't, my account was authorized for my kids accounts.

    I then transferred the permission with great difficulty to that of my husband in the same family account. Then via my mans account delete my account from the family account. I checked on the Xbox if the account was deleted, and that happened.

    So I try to sign in again now, but what outlines my amazement: notification: Your account is already logged in.

    All games I purchased on my account are not reachable now.

    What do I need to do to get my account signed in, because it doesn't really mention anything in Xbox anymore?

    :)
     
    papparonnie, Sep 2, 2019
    #1
  2. suzannegriffioen Win User

    Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate] Xbox One Account Recovery fails, deleted account is not deleted?

    Additional information. I did not forget my password. I tried to sign in with the correct password, but I got the error code. Then I followed the steps given by support.xbox.com. Deleted my account from the xbox and tried to add it again. Then xbox told
    me that the account was already there. But it wasn't. Ande read the rest in the message above.
  3. papparonnie Win User

    Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate] Xbox One Account Recovery fails, deleted account is not deleted?

    Hello, Felixx,

    I have had contact with an Xbox specialist. I found him through the link you provided and then choosing Contact options > Message with an Xbox gamer. I ex[plained my problem. Nobody replied, and then I got the option to go to a xbox specialist.

    Now the problem is solved. I had to do a system reset (factory reset) of the xbox. In menu Settings System Game Console: reset console. Very tricky because I didn't want to loose game saves, games and other content. The Xbox specialist helped me very well
    with this.

    After the reset I had to configure the xbox and add all our accounts again. After that, when going to a game, the game saves were downloaded from the cloud.

    I think one of the system updates earlier this year didn't go well, causing my problem. So thank you for your advice and for others who have the same problem, ask a xbox specialist to help.
  4. papparonnie Win User

    Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate] Xbox One Account Recovery fails, deleted account is not deleted?

    Thank you Felix, for your quick reply.

    I tried the hard reset but it didn't solve the problem. Same message, my account already exsist on the xbox. So somewhere in the config a remnant of my account is still there, is my guess. The delete was not complete. Maybe because my account was also the
    parent account of the family account, so I shouldn't have been able to delete this account in the first place.

    When I went to the family account on the xbox settings page I did get a message like that, but I already had removed the account on the account settings page, so that same message should have apeared on that page as well. Again that is my guess, I'm still
    puzzled.

    I will ask for Live support. Thank you for the link, I didn't get the 2nd step, I was redirected to a different (a main contact) page yesterday. (I got looped back and forth). I suggest to send a remark to the customer service people to check their Service
    pages. It was very frustrating.

    I suppose I have to wait until 5 PM Amsterdam time (SA), because the call back link is not active at the moment?
  5. XBF Crystal P Win User

    Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate] Xbox One Account Recovery fails, deleted account is not deleted?

    Hey there!



    Thank you for letting us know about the issue. We'll be locking the thread. Thanks for marking the answer.
    If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you and have a great day.
  6. XBF Felixx P Win User

    Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate] Xbox One Account Recovery fails, deleted account is not deleted?

    Hello
    papparonnie!

    Thanks for reaching out to Xbox forums support.

    I'm sorry to hear about all the issues that you've been experiencing with your Xbox (console) and accounts / profiles.

    For the past 2-3 hours there was a major
    service alert
    that may have been contributing to all the issues that you mentioned.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into (identify) your account(s) and see what might be causing that issue and get it all sorted out for you.


    (I would also recommend: Go ahead and perform a
    hard reset and power cycle of your console. Hold down the power button on the console for
    about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 5 minutes. Then re-connect and turn on the Xbox.)

    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I hope this helps a bit more.

    Felix
Thema:

Xbox One account herstellen lukt niet, verwijderd account is niet verwijderd? [Translate]...

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