Xbox One and External Hard Drive (HDD) Install Issues

Discus and support Xbox One and External Hard Drive (HDD) Install Issues in XBoX on Consoles to solve the problem; Hello! I have been having issues with the Xbox One External Hard Drive. The Drive I'm using is a WD 2tb usb 3.0 w/ ac power supply. Console is the... Discussion in 'XBoX on Consoles' started by mikececil91, Mar 3, 2015.

  1. mikececil91
    mikececil91 Guest

    Xbox One and External Hard Drive (HDD) Install Issues


    Hello!

    I have been having issues with the Xbox One External Hard Drive.

    The Drive I'm using is a WD 2tb usb 3.0 w/ ac power supply. Console is the Day One Edition Xbox One aka the Xbox One.

    So, here is my issue. I formatted the Hard Drive and use it as my primary storage for the console. I downloaded a bunch of games to it and everything is fine. After a couple of months I go to install a new game and it says I'm of storage. I go to my games
    and apps to see that I have 800mb of 500gb available and im at 99%. Another words it isn't recognizing my external hard drive as a storage unit. I scroll through my games and noticed that games are downloaded to the external HDD are listed and I was even successfully
    able to launch a few of them. So I took the following steps to try and resolve the issue:

    -Turn off console, wait 2 minutes turn back on

    -Turn console off, turn HDD, turn both back on

    -Turn both off, unplug both overnight, turn both back on

    -Tried all Xbox One USB ports

    -Factory reset Xbox One

    After all the above steps didn't resolve the issue I go into Xbox One settings then system and go to the storage option and see the hard drive is there with 1.4tb free and listed as Games and Apps. Still nothing so from here I reformat it and the same thing
    still happens. My Xbox One doesn't recognize it as free storage. So, at this point I plug it into my PC reformat it to NTSC plug it back into the Xbox One go to settings>system>manage storage and reformat it again. This time the Xbox One recogizes it as storage
    so I spend the night redownloading all the games. PROBLEM SOLVED?

    Nope.

    This happens to me randomly ever so often without no rhyme or reason.

    It has become extremely frustrating to have to keep having to reformat this thing and redownload 500gb's of data. Any ideas how to resolve this issue Microsoft, Community or Gamers?

    Thanks In Advance

    -Install Amnesia

    :)
     
    mikececil91, Mar 3, 2015
    #1
  2. SPITFIRE-SIX
    SPITFIRE-SIX Guest
    Xbox one External Hard Drive Question

    Few follow up questions before I suggest you take this up with support.
    1. Are you in the preview program?
    2. Did you get a prompt or any indication to format the harddrive on Xbox?
    3. If you plug the harddrive into the Pc what happens?
    4. If you Format the harddrive into a known windows format fat32 and then install it back on the Xbox what happens?

    Sounds like there could be a bad sector on the hard drive or there could be a bug you are experiencing. Suggestion is to cold boot the system, and format your hard drive on your pc. Re install it back on Xbox it should force you to format the harddrive again. Install the game and post results.

    Alternative issue there could be some firmware attached to the drive that limits the read which could cause issues when trying to stream content from the drive.

    Either way if this does not solve your issue contact xbox support chat.
     
    SPITFIRE-SIX, Mar 3, 2015
    #2
  3. maxen
    maxen Guest
    Can not install disc after game update

    Another question: are you trying to install to the internal hdd or an external hard drive?
     
    maxen, Mar 3, 2015
    #3
  4. WPAK
    WPAK Guest

    Xbox One and External Hard Drive (HDD) Install Issues

    Hi there,

    if this keeps happening to the external storage device I would start to think that the external storage device might be having some (hardware) issues and could stop working at all any time soon.

    I personally would get a different external storage device to see what happens when using that one.
     
    WPAK, Mar 5, 2015
    #4
  5. Obsessive Power Win User

    Is there a USB key with hundreds of GB? (or more)

    You can use external storage on Xbox one, but it must be an external USB 3.0 hard drive. Flash drives are not supported as a storage device - they only work for video playback. The minimum size of HDD is 256GB, there is no upper limit. You can install
    all future games to these hard drives.
  6. maxen Win User

    Can not install disc after game update

    Another question: are you trying to install to the internal hdd or an external hard drive?
  7. Frathos Win User

    Formatting Hard Drive

    The Format Hard Drive function is also there so that you can format external USB 3.0 HDD's with the appropriate Xbox partition for saving games etc. By default, a new external HDD would come with a FAT or NTFS partition which cannot be used for installing
    Xbox games. A NTFS partitioned external hard drive can be used however for extended Game DVR clips.
  8. tR xTopher Win User

    Won't show up under external hdd

    Fixed

    I found that if it's installed on external hard drive just go to store and click install it reads the hdd and detected the game
  9. WPAK Win User

    Xbox One and External Hard Drive (HDD) Install Issues

    Hi there,

    if this keeps happening to the external storage device I would start to think that the external storage device might be having some (hardware) issues and could stop working at all any time soon.

    I personally would get a different external storage device to see what happens when using that one.
Thema:

Xbox One and External Hard Drive (HDD) Install Issues

Loading...
  1. Xbox One and External Hard Drive (HDD) Install Issues - Similar Threads - External Hard Drive

  2. seagate external hard drive

    in XBoX on Consoles
    seagate external hard drive: its not being detected by my xbox and ive tried just about everything the light isnt even cutting on 7882cebb-ede9-44ff-9f91-9e4946534f59
  3. External Hard Drive

    in XBoX Games and Apps
    External Hard Drive: I just recently bought a 640 gb external hard drive for my Xbox one. Everytime I plug it in the Xbox, it doesn't pick it up. But when I unplug it, it pops up. When I select the drive from storage...
  4. External Hard Drive for XBOX 1s

    in XBoX on Consoles
    External Hard Drive for XBOX 1s: Like most people, decided to get an external drive to store more games. My issue is I have two xbox 1s, one in florida, other in NH. Both are under my id, etc. My question is whether just one...
  5. External Hard Drive Sounds Like Its On But Not Showing Up

    in XBoX on Consoles
    External Hard Drive Sounds Like Its On But Not Showing Up: So basically i moved my xbox without unplugging the drive and it stopped appearing but still turned on when plugged into my pc and all USB ports on my xbox. e90472fb-cebb-4600-839f-8ff2a46ef84e
  6. Can I replace my Xbox One's internal hard drive with an external one?

    in XBoX on Consoles
    Can I replace my Xbox One's internal hard drive with an external one?: See previous post here: https://answers.microsoft.com/en-us/xbox/forum/all/xbox-one-2014-gone-into-meltdown-overnight-please/a56b68f8-b432-4237-9349-8e7630318085 I believe the internal hard drive...
  7. My xbox doesnt recognize my external hard drive

    in XBoX on Consoles
    My xbox doesnt recognize my external hard drive: I just bought a 3.0 hard drive with a capacity of 2 tb, but my Xbox One doesn't recognize it. ¿What can I do to make it work? 955ce346-4413-4b2e-8101-dfea4e4c20b4
  8. External Hard Drive not updating

    in XBoX Games and Apps
    External Hard Drive not updating: Games installed on my external harddrive, or being transferred between the console and harddrive will not complete the action. Frequent installation stopped messages. I am using a 4TB Fantom...
  9. Xbox One S doesn't see newly added files to external hard drive

    in XBoX on Consoles
    Xbox One S doesn't see newly added files to external hard drive: Hi everyone! I hope you can help. I added new movies to my external drive (exfat) but media player does not find them. All of my other files in the same folder work, just not new ones added to the...
  10. KESU USB3.0 1tb External Hard Drive Issues on Xbox One

    in XBoX on Consoles
    KESU USB3.0 1tb External Hard Drive Issues on Xbox One: I recently purchased the KESU USB3.0 1tb external hard drive for my Xbox One. I have the classic big body 500 GB Xbox One. The console easily recognizes this hard drive and even asks me...