Xbox one can read pictures from external HD but not movies or music?

Discus and support Xbox one can read pictures from external HD but not movies or music? in XBoX Games and Apps to solve the problem; I just got an XBox one, the version that only reads digital games (no disc reader) I plugged in my external hard drive (NFTS format) into my console... Discussion in 'XBoX Games and Apps' started by pascalywood, Aug 8, 2019.

  1. pascalywood
    pascalywood Guest

    Xbox one can read pictures from external HD but not movies or music?


    I just got an XBox one, the version that only reads digital games (no disc reader) I plugged in my external hard drive (NFTS format) into my console and it detects the HD and its sub-folders. When I get into
    my movie or music folder, it can't find any media. It can't even detect the sub-folders However, when I look into my pictures folder, it can see the sub-folders and read them fine. My movies and music are in different file formats so it should at least detect
    a few.

    I plugged my HD in a buddy's XBox and it's the same story.

    Any suggestions?

    :)
     
    pascalywood, Aug 8, 2019
    #1
  2. pascalywood Win User

    Xbox one can read pictures from external HD but not movies or music?

    I tried uploading a movie on another of my hard drive that is in NFTS format and it can detect it fine so I have a hard time with the FAT32 solution here
  3. XBF Brad A Win User

    Xbox one can read pictures from external HD but not movies or music?

    Hi Pascal,

    If it isn't reading them on two different consoles. The formats may not be readable by the Xbox. Since you have got a movie to work on a different external HD. Try downloading or moving one from the external you are having issues with to the other one and
    see if it plays. If it does or doesn't recognize it, then its the format of the movie.

    Thanks,

    Brad
  4. XBF Brad A Win User

    Xbox one can read pictures from external HD but not movies or music?

    Hi Pascal,

    Thanks for coming to the forums with your question. To have it as a media device, where it reads music and that. You would need to format it for that which is FAT32. Unfortunately, it will then not save games. It is also not advised to split the HD or create
    dual partitions, on the same external HD. To best utilize both, you would need two external one formatted for media, the other formatted for games.

    https://support.xbox.com/xbox-one/console/manage-storage#aa10f1153fc841d1bcfc21eb2497da49

    Set up external storage

    To use external storage with Xbox One games and apps, your hard drive must:

    • Hold 128 GB or more
    • Connect via USB 3.0

    When you first connect, Xbox will prompt you to format your device. You can use it for Xbox games and apps, or for personal media such as pictures, music, and video. (Xbox will treat devices that don’t meet the above requirements as
    media storage.)

    If your Xbox doesn’t recognize your external drive, see Troubleshoot external storage detection on Xbox
    One
    .

    Note Xbox will recognize only two external drives at one time.

    If you cancel formatting when you connect a storage device, you can set it up later:

    1. Press the Xbox button
      to open the guide and select System > Settings >
      System > Storage.
    2. Select your device, and then select Format for games & apps.

    Thanks,

    Brad
  5. FrankTabarez Win User

    How many USB ports with the XBOX 1 X read? and how big a external HD can I use for movies on the XBOX1 X?

    Thanks for the reply for the usb ports. I am however still having problems with the external HDs. I have one external 8TB for games and have an external 4TB(powered) for movies that the XBOX won't read. However if I use a 2TB(non-powered) HD it reads
    it fine.???? any thoughts\suggestions would be much appreciated. thanks
  6. FrankTabarez Win User

    How many USB ports with the XBOX 1 X read? and how big a external HD can I use for movies on the XBOX1 X?

    Hello Frank,

    Please take the time to review this article. It goes over troubleshooting steps to help the console read the external storage as well as the requirements :

    Troubleshoot external storage detection on Xbox One


    Hope this helps!
    Thanks for the time and response. The xbox 1 x now sees the 5TB HD, however, it does not read the information on HD(movie files-MP4\NTFS). This only happens with a HD larger than 2TB. what am I missing? Thanks for the time. Frank
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