Xbox One controller buttons not responding

Hi, Songlapsaha! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

* Please try power cycling both your console and the controller, like this:

- While your controller is on, press and hold its Xbox button until it shuts down.

- Remove your controller's batteries and the Micro-USB cable for a minute or two.

- Press and hold your console's power button until it shuts down.

- Remove all other external devices from your console's USB ports.

- Unplug your console's power cord for 5 minutes.

- Plug the power cord back in.

- Turn your console on, plug your controller in, and check if the issues persist.

* If this doesn't work, then the next thing to do would be to update your controller. Do you have a different controller we could use to navigate your console's dashboard and update your non-working controller? If you don't, then I'd suggest plugging your controller into a PC and updating it through the Xbox Accessories app.

I hope this helps!

Please let me know if these work or if you need further assistance.

Hello,
JG44077!

I'm sorry that you have been experiencing issues with your controllers.

Are the buttons not responding? What all troubleshooting have you done?

Here are some support resources:

The Buttons On My Xbox Adaptive Controller Aren't Responding

Troubleshoot Your Xbox One Wireless Controller

Let us know if this helps!

It is just a feeling, my friend. If the controller works normally then everything is ok? Is it working normally?

Have you tried the controller on the PC? Have you tried connecting the controller with a cable to your Xbox? Here is the link for troubleshoot: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

to see if the buttons are registering and the issue is with the controller connect it to a PC. Download the game controller tester app from the MS Store.