Xbox One controller constantly disconnecting

Discus and support Xbox One controller constantly disconnecting in XBoX Accessibility to solve the problem; I have a 500gb Xbox one, all three controllers randomly disconnect no matter if plugged into console or being used wireless. I have ensured both... Discussion in 'XBoX Accessibility' started by BillyCampbell27, Jun 11, 2021.

  1. Xbox One controller constantly disconnecting


    I have a 500gb Xbox one, all three controllers randomly disconnect no matter if plugged into console or being used wireless. I have ensured both console and controller is updated to latest software and no matter what suggestions come through other forums there is no change. Ive reset the console and re-synced controllers multiple times to no avail.

    All factors such as battery, firmware updates, physical blockages are all accounted for yet no matter if i am right in front of the console, it seems to always disconnect. I am not a noob when it comes to tech but this has me stumped. The console was given to me via a trade for my PS4 and it was bought brand new according to the seller. I have not found any physical or operating system issues on the console it seems to just be a controller problem.

    If a controller wasn't overpriced at $89.99AUD i would buy one brand new but i shouldnt need to spend money on something that should work seamlessly with so called "Xbox Wireless". I have never had this issue with PlayStation and am highly considering getting rid of this console as a result, which is a shame as i feel Xbox have the better price range when it comes to subscription services like game pass ultimate. This issue is making me dread playing any game or even using the xbox in general. Any advice that doesn't include spending more money or calling Microsoft support would be appreciated.

    :)
     
    BillyCampbell27, Jun 11, 2021
    #1
  2. Shakalaka Bull Win User

    Xbox 1 controller keeps disconnecting

  3. mead310 Win User

    Xbox One 1TB Call of Duty: Advanced Warfare Bundle Problems

    is anyone having issues where the controllers are constantly disconnecting from the xbox one and then won't reconnect? We got this same console and the controllers disconnect every few days and to get them to reconnect we have to unplug the xbox for 20
    seconds then reconnect it. using the connect buttons on the controller/console does nothing for some reason (no issues like this on the regular xbox one we have). very disappointing.
  4. Be5iuk Win User

    Xbox One controllers constantly disconnecting

    Same issues here! I had some minor reconnecting problems before, but since the last big preview update it got a lot worse. Even my new gamepad keeps reconnecting. Both of them are NOT updated, so you can see, it's not a accessory issue, it's the console!
  5. Blackforce Dale Win User

    Xbox One controllers constantly disconnecting

    To be honest I wouldn't expect any good advice in here. If you talk about controller disconnects you will receive the commonly copied and pasted response from Microsoft and then the post being locked. The old post got to 2200+ posts before it was locked
    even though loads of us had issues still. most have had multiple replacement xbox's with no joy.

    http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4677/t/1825293.aspx?pi7962

    For those that want the Microsoft response :

    ---------------

    Hey there everyone,

    For those of you who are experiencing this issue and haven't already, I strongly recommend trying out the troubleshooting steps within our support article on what to do if your Xbox One controller disconnects. I would also recommend using your controller
    connected with a micro-USB cable to the Xbox One console in order to help with the controller's connectivity.

    If you've gone through all of the troubleshooting steps listed within that support article and you continue to experience the disconnecting issue after trying out two different controllers, we recommend setting your console up for a repair. To get started,
    navigate to our Online Service Center. If you need additional assistance with setting up the console repair, give our phone support team a call by heading over to our Contact Us page.

    If you're experiencing a different issue with your controller than what is described in this thread by the original poster, I would suggest creating a new thread detailing what you're experiencing. This way you'll have the opportunity to receive support
    catered to you from our community.

    Thanks again everyone for your patience and detailed posts along the way.
  6. Shadowz247 Win User

    Xbox One controllers constantly disconnecting

    There might be an area of your house with a large amount of metal girders. This might be creating a sort of Faraday cage effect on your console
Thema:

Xbox One controller constantly disconnecting

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