Xbox One Controller issue AND Microsoft support issue

Discus and support Xbox One Controller issue AND Microsoft support issue in XBoX on Consoles to solve the problem; I've got two wireless controllers: one has left bumper issues, the other doesn't seem to work at all anymore. I've been trying to utilize the... Discussion in 'XBoX on Consoles' started by jdubzz6, Aug 1, 2019.

  1. jdubzz6
    jdubzz6 Guest

    Xbox One Controller issue AND Microsoft support issue


    I've got two wireless controllers: one has left bumper issues, the other doesn't seem to work at all anymore. I've been trying to utilize the troubleshooting page on both the xXbox and Microsoft landing pages, and both lead to dead ends. On Xbox.com when
    I input my controller serial number I get the infinite spinning load wheel. On Mmicrosoft.com I get directed to "contact Microsoft support" which lead me here. Not sure how to proceed, and wish there was a phone number or email I could more directly use.

    Frustrated and just want my controllers fixed. Any suggestions or advice about how to get in touch with Microsoft would be great.

    Thanks,

    Jen

    :)
     
    jdubzz6, Aug 1, 2019
    #1
  2. Darkhawk Ninja Win User

    issues with controller and support

    Croquet,

    Sorry for your issues :( Since Windows 7 is older, it takes a little more to get the Xbox One controller connected. Follow these steps and let us know if you still need help after trying this:

    When you connect an Xbox Wireless Controller to your Windows 8.1 or Windows 7 PC with a micro-USB cable, Windows will automatically download and install the drivers for the controller. If Windows is not set to automatically download device software, you
    can check for updates through Device Manager.

    Update drivers through Device Manager

    Here’s how to check for updates manually in the Device Manager:

    1. Point to the lower-right corner of the screen, move the mouse pointer up, and then select
      Search.
    2. Enter Device Manager in the search box, and then select
      Device Manager
      .

      Note Windows may ask you for an administrator password or to confirm your choice.
    3. Locate and expand Microsoft Xbox One Controller.
    4. Right-click the expanded Microsoft Xbox One Controller and select
      Update Driver Software.
    5. Select Search Automatically for Updated Software.

    With Xbox Wireless or USB connections, you can connect 4 Xbox Wireless Controllers at the same time. You won’t get audio through the controller so there’s no need to connect a headset. Bluetooth connections
    are not supported.

    Notes

    • If the controller doesn't respond, try a different micro-USB cable.
    • To use your Xbox Wireless Controller with your console after using it with a PC, you must re-sync the controller to the console. You can do this by using the wireless sync button or a USB cable. For details, see

      Connect a wireless Xbox One controller to your console
      .
    • This information applies only to Xbox One Wireless Controllers. For help with other gamepads or joysticks or for information on configuring a specific game so that you can play it with a controller, refer to the manufacturer’s website.

    _______________________________________________

    Let me know if this solves your problem!
  3. M3tal Daz3 Win User

    Xbox One Controller issue AND Microsoft support issue

    Contact xbox support through chat or by requesting a call back:

    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select your method
  4. WPAK Win User

    Rechargable Battery Issue

    Hi there,

    since your just got the Xbox one X I advise you to contact Xbox Support regarding the controller issue to see what they advise, since it could be a hardware issue with the controller, since the other controller is charging the battery pack without problems.

    I assume you are using an official Xbox battery pack and cables etc.

    To contact Xbox Support use the Phone or Microsoft Support Chat options at
    http://support.xbox.com/contact-us
  5. XBF George L Win User

    Free engraving on Xbox one controllers

    Hello Kelly!

    Thanks for bringing this issue to our attention here on the forums. Regarding this issue I recommend you contact

    Contact Microsoft Store Support
    they should be able to provide you with any available options or information regarding this purchase.

    Hope this helps
  6. GreyPigeon051 Win User

    Small Controller Issue

    I actually forgot I wrote this for a while.

    Anyways, the controller is an official Microsoft one, Xbox 360 for PC and Xbox 360.
Thema:

Xbox One Controller issue AND Microsoft support issue

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