Xbox One controller not working properly when laptop connected to monitor

Discus and support Xbox One controller not working properly when laptop connected to monitor in XBoX on Windows to solve the problem; I have an xbox one controller connected to a laptop via Bluetooth, and it works perfectly when using the laptop screen. However, when i connect the... Discussion in 'XBoX on Windows' started by Gr8One1998, Jul 16, 2019.

  1. Gr8One1998
    Gr8One1998 Guest

    Xbox One controller not working properly when laptop connected to monitor


    I have an xbox one controller connected to a laptop via Bluetooth, and it works perfectly when using the laptop screen. However, when i connect the laptop to my AVR to use it on my big TV the controls start acting funny. Some button presses go unnoticed,
    some are delayed in response, the d pad doesn't register movement, or sometimes registers excessive movement. This is both when connecting a displayport to hdmi cable directly to the laptop, or through the official docking station.

    I have another laptop that I've tried connecting to the same AVR with the same controller connected via Bluetooth, and have no issues with that setup. I'm trying to set up the laptop that is having the issue to use as a retro-gaming pc through, and don't
    want to use my "good" Alienware laptop for that.

    I've made sure to update all display drivers, installed AMD Catalyst Control Center, and I'm still having issues. Does anyone have any idea what else to check?

    UPDATE 7/15/19:

    After posting yesterday I played around with it some more, and found the following:

    - When connected to the AVR the controller works fine via Bluetooth for around 5 minutes or so, then starts to act up with the symptoms I mentioned above. It's almost like it's "buffering", like when your CPU usages is at 90+% and your system is sluggish
    and slow to react.

    - If I exit out of the game and re-start, or start a different game, it goes back to working fine for a few minutes then acts up.

    The laptop I'm having trouble with is a HP Elitebook 8470p. On my Alienware 17R3 I have zero issues with the same controller connected to Bluetooth. (I have made sure to have the Bluetooth on the Alienware turned off when trying to use the controller on
    the HP).

    :)
     
    Gr8One1998, Jul 16, 2019
    #1
  2. XBF Leo G Win User

    Xbox One controller not working properly when laptop connected to monitor

    Hello Gr8One1998,

    Thank you for posting on the Xbox forums. It looks like the issue may be attributed to the Bluetooth connection to your laptop as you have speculated. We can determine this based on the troubleshooting that you have completed so far. You mentioned that
    your video drivers are up to date. We recommend making sure that
    Windows 10 is also up to date
    . If you do not see any updates available, we recommend uninstalling one or two of the important updates. Once you have completed this step, you can use the article that we provided to have your computer install the most recent
    update. We will provide steps on how to uninstall an update. Be sure to let us know the results!

    How to uninstall a Windows 10 update:

    1. Open Settings.
    2. Click on Update & security.
    3. Click on Windows Update.
    4. Click the Update history link.
    5. On Update history, you can view which updates were installed successfully and which those that failed with a timestamp, which can help you pinpoint which update is causing the problem. Click the
      Uninstall updates link.
    6. Microsoft hasn't moved everything to the Settings app, so you'll now be taken to the
      Uninstall an update page on Control Panel. Select the update and click the
      Uninstall button.
    7. Click Yes to confirm the uninstall
    8. Click Restart Now to reboot your computer and complete the task
  3. Gr8One1998 Win User

    Xbox One controller not working properly when laptop connected to monitor

    Just tried it out with the USB cable connected, and the controller works perfectly when it's wired. So the issue appears to be Bluetooth related.
  4. Gr8One1998 Win User

    Xbox One controller not working properly when laptop connected to monitor

    Hello,

    I haven't tried it via USB when it's connected to the TV, but I will give that a shot today. I have tried updating the Bluetooth drivers, but still have problems.

    After posting yesterday I played around with it some more, and found the following:

    - When connected to the AVR the controller works fine via Bluetooth for around 5 minutes or so, then starts to act up with the symptoms I mentioned above. It's almost like it's "buffering", like when your CPU usages is at 90+% and your system is sluggish
    and slow to react.

    - If I exit out of the game and re-start, or start a different game, it goes back to working fine for a few minutes then acts up.

    The laptop I'm having trouble with is a HP Elitebook 8470p. On my Alienware 17R3 I have zero issues with the same controller connected to Bluetooth. (I have made sure to have the Bluetooth on the Alienware turned off when trying to use the controller on
    the HP).
  5. WPAK Win User

    Xbox One controller not working properly when laptop connected to monitor

    Hi there,

    does this only happen when the controller is connected via Bluetooth or also when the controller is connected via USB cable?

    If that is the case, then you might want to check if there are any updates for the Bluetooth options on that laptop.

    Let us know the results
  6. Time Lady Win User

    Cannot connect Xbox One S to Asus

    Are you attempting to connect an xBox console or a controller?

    If a console then it isn’t possible unless you have a HDMI in connection either on the laptop or a monitor - on a laptop the HDMI is just for connecting to an external monitor.

    To connect a controller then connect either via Bluetooth or plug if wired plug in to a USB socket.
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Xbox One controller not working properly when laptop connected to monitor

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