XBox One Controller randomly stops working since update on 4/17

Discus and support XBox One Controller randomly stops working since update on 4/17 in XBoX on Consoles to solve the problem; Hi. I have seen a lot of posts online about controllers not working, but none that seem specific to the behavior I am experiencing, which seemed to... Discussion in 'XBoX on Consoles' started by DanielRobbins3, May 11, 2019.

  1. XBox One Controller randomly stops working since update on 4/17


    Hi. I have seen a lot of posts online about controllers not working, but none that seem specific to the behavior I am experiencing, which seemed to begin after an update on 4/17.

    About once a day, after the controller has gone to standby (so it was working fine, then the light went off as expected after not being used for a time), when I pick it back up to continue using it, it will not work. Just to clarify, it does not lose sync
    - the light comes on and stays lit - but none of the buttons have any effect. So, for instance, if I was using it while watching a movie on Netflix, then the controller shuts off after x minutes as expected, once the movie is over and I try to continue using
    the controller, it won't respond (I actually think it is more that the console isn't responding than the controller).

    I have to disconnect the power to the console then reboot it in order to get controllers to work again. Even if I try to connect a controller via USB, it will not respond. This happens on multiple controllers, not just one. Given those two things, plus having
    worked tech support for many years, I'm convinced this is actually an Xbox One software issue, not a controller issue.

    It never seems to happen mid-anything, only when the controller has "slept" off ... it also does not seem unique to a specific app, this happens with Netflix, HBO, Hulu, etc ...

    Please tell me I'm not the only one experiencing this ... and even better, someone tell me how to fix this!

    :)
     
    DanielRobbins3, May 11, 2019
    #1
  2. Pr0ff3s0rM1tt3n Win User

    XBox One Controller randomly stops working since update on 4/17

    Found a similar case and the fix they found that worked was "Nothing worked but the FOLLOWING: I removed my Xbox from the power supply (completely for like 20 secs) - afterwards my controller worked again!"

    Hope this helps!
  3. DanielRobbins3 Win User

    XBox One Controller randomly stops working since update on 4/17

    Thanks, yes so far that's the only thing that works. I'm just hoping to find a way to avoid that. I can't be the only person experiencing this ...
  4. DanielRobbins3 Win User

    XBox One Controller randomly stops working since update on 4/17

    I have a theory it may somehow have to do with Xbox accounts being linked to controllers, I'm going to test that and try it again later. Ill update if it is fruitful.
  5. Pr0ff3s0rM1tt3n Win User

    XBox One Controller randomly stops working since update on 4/17

    Have you checked if your controller is up to date? That is the only additional thing I can think of. Looking through xbox support I can't find much matching your description. I had a similar issue with connecting to my laptop via bluetooth but I can't imagine
    that would help in this case.

    Here is a relevant link.

    https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

    Sorry I can't be of more help at the moment. I will keep looking and let you know if I find anything.
  6. DanielRobbins3 Win User

    XBox One Controller randomly stops working since update on 4/17

    Just to clarify, yes, the battery life is fine.
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XBox One Controller randomly stops working since update on 4/17

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