Xbox one controller right button and Bluetooth issue

Discus and support Xbox one controller right button and Bluetooth issue in XBoX on Consoles to solve the problem; I purchased a xbox one console for my pc last month and recently the right button stop working neither the bluetooth works properly, it disconnects... Discussion in 'XBoX on Consoles' started by I am Arindam, Aug 13, 2019.

  1. I am Arindam
    I am Arindam Guest

    Xbox one controller right button and Bluetooth issue



    • I purchased a xbox one console for my pc last month and recently the right button stop working neither the bluetooth works properly, it disconnects automatically, really frustrating while gaming. So I have requested this issue to support team.. and as they
      reply me back I had upload pictures of my console and bills and all they ask for.. its been almost 7days ago till I didn't get a reply what is my request status.. how do I know about this?

    [Edit - Clarify] - I purchased a xbox one console for my pc last month and recently the right button stop working neither the bluetooth works properly, it disconnects automatically, really frustrating while gaming. So I have
    requested this issue to support team.. and as they reply me back I had upload pictures of my console and bills and all they ask for.. its been almost 7days ago till I didn't get a reply what is my request status.. how do I know about this?


    :)
     
    I am Arindam, Aug 13, 2019
    #1
  2. XBF Chris J Win User

    Xbox one controller right button and Bluetooth issue

    Hello Arindam,

    I have already mentioned how you could get in contact with the previous agent you spoke with. I Also mentioned
    contacting support if you would like to speak to some one else. We are not able to view your service orders here on the forums.

    The link to set up your own replacement is in my first response as well. If there is any further support you require, please let us know in detail so that we can better assist you.
  3. I am Arindam Win User

    Xbox one controller right button and Bluetooth issue

    I've already posted this 7days ago..
  4. XBF Chris J Win User

    Xbox one controller right button and Bluetooth issue

    Hello I am Arindam,

    Thank you for posting here on the Xbox forums. It would be helpful in the future to use normal font coloring when posting on these forums in order to receive support. I have edited you post so that it is readable without having to highlight it.

    If you have received an email from the support agent you were speaking to, you can reply to the email. It will go back to them. You can also request another callback to speak to a different agent about your case. Your case number should be in the email you
    received from the support agent.

    You can also set up your own exchange for a controller here : Request an Xbox one controller exchange.

    Hope this helps!
  5. XBF Brad A Win User

    One S Controller

    Hello Carbon,

    Thanks for posting on the forums. Best way to tell if the controller is Bluetooth or not.

    On Bluetooth-supported controllers, the plastic around the Xbox button is part of the face of the controller. On controllers without Bluetooth, the plastic around the Xbox button is part of the top, where the bumpers are. Here is a

    link to page I found
    on support there a picture showing the difference.

    Hope this helps.

    Thanks,

    Brad
  6. XBF Diego M Win User

    Controller Xbox One WIFI on PC Windows 10

    Hey Giuseppe,

    Yes, that looks like a Bluetooth supported controller to me. It should also state so on the box.

    Description for the controllers is as follows:

    "On Bluetooth-supported controllers, the plastic around the Xbox button is part of the face of the controller. On controllers without Bluetooth, the plastic around the Xbox button is part of the top, where the bumpers are."

    That controller you posted fits the description of Bluetooth supported controllers listed from this

    link
    .

    I hope this information helps!
Thema:

Xbox one controller right button and Bluetooth issue

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