Xbox One controller shuts off while streaming video using a headset.

Discus and support Xbox One controller shuts off while streaming video using a headset. in XBoX Accessibility to solve the problem; I've had no issues while streaming Netflix or other streaming services on my xbox with my headset connected. But anytime Im watching on Amazon Prime,... Discussion in 'XBoX Accessibility' started by EFlan12389, Aug 2, 2020 at 10:42 AM.

  1. EFlan12389
    EFlan12389 Guest

    Xbox One controller shuts off while streaming video using a headset.


    I've had no issues while streaming Netflix or other streaming services on my xbox with my headset connected. But anytime Im watching on Amazon Prime, every 15 minutes or so, my controller will shut off, even when
    its connected to a USB cable. It's very frustrating to be watching a show listening on my headset and the controller to turn off and lose audio because of that.

    :)
     
  2. lawson1690 Win User

    Xbox One controller shuts off while streaming video using a headset.

    I have the same problem now to.. The controller stays on while watching Netflix with a headset plugged in but now when using Prime Video the controller turns off every 15 mins unless you have the controller plugged in with cable ...hope they fix this soon...
  3. Kareem Midani Win User

    Xbox One controller shuts off while streaming video using a headset.

    I might say it should be the headset that's causing the controller to switch/ turn off.

    Might want to check if its also fully charged?
  4. Annieyfly Win User

    Xbox One controller shuts off while streaming video using a headset.

    Same issue here, just started this month.
  5. ChaosTechNet Win User

    Xbox One controller shuts off while streaming video using a headset.

    Ok, I just contacted Microsoft directly about this issue and she said she was going to forward the information to the hardware team. Hopefully they fix it.
  6. Tropan Win User

    Xbox One controller shuts off while streaming video using a headset.

    Also having this problem now, Amazon Prime is unwatchable now, every 15 minutes have to reconnect controller. Never had this issue before, can watch hours of stuff with never turning off, Always use headphones while watching and it always stayed on, until
    now.
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Xbox One controller shuts off while streaming video using a headset.

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