Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

Discus and support Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins in XBoX Games and Apps to solve the problem; I'm not entirely sure how to put this. We have 3 Gamertags in our family for our Xbox One. 2 Adults and 1 child. Adult 1, purchased Destiny 2, and then... Discussion in 'XBoX Games and Apps' started by Bashentee, Oct 7, 2019.

  1. Bashentee
    Bashentee Guest

    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins


    I'm not entirely sure how to put this. We have 3 Gamertags in our family for our Xbox One. 2 Adults and 1 child. Adult 1, purchased Destiny 2, and then when Shadowkeep came out, Adult 2 purchased it. Adult 2 and Child can access Shadowkeep, but Adult one,
    the original purchaser for Destiny 2, when he goes to Shadowkeep it takes him to "Get Started" and then to purchase the game. I tried Microsoft Support, and we thought we had it figured out, but all it did was ensure that all three gamertags were in the Family
    Group. All 3 accounts show up on the console and Destiny 2 shows up on all three gamertags. But Shadowkeep only shows up for 1 adult and the child account. How do we get this to work on the main gamertag?

    We have tried to see if there were updates, there arent, we don't have any errors listed, we just cant access the purchased game on one of the family tags. We have powered down, unplugged but nothing seems to work. We've contacted support, and xbox troubleshoot.

    Any ideas?

    :)
     
    Bashentee, Oct 7, 2019
    #1
  2. Bashentee Win User

    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

    Yes, but have not seen this type of issue yet.
  3. Yu So Dum Win User

    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

    I have the same issue. I purchased Shadowkeep the other night on my gamertag (home xbox) but my son cant access shadowkeep on his account (same xbox) Nor his own xbox console upstairs - even with my gamertag signed in - but I can access on both consoles
    with my gamertag.
  4. Darth Skrufy Win User

    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

    I am having a similar problem. Adult 1 and Child 1 were both able to play D2 Forsaken, but with Shadowkeep Child 1 is constantly being told "Need Shadowkeep campaign". Why is this happening?

    D2 Shadowkeep Digital Deluxe was purchased and activated on Adult 1's account. The Xbox is set up as the Home Xbox. Child 1 just wants/needs the Shadowkeep campaign, not the Season Pass.

    Please help!
  5. steeledwand7664 Win User

    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

    What happens when Adult 1 tries to load up the game?

    Does it give the message asking if you are sure you own this game or app and if so sign in with the account that purchased it?

    When the child account is accessing it is adult 2 signed in at the same time or is child account the only account signed in?

    If the child account can access it without the adult 2 being signed in that is very weird.

    If not then you want to make sure that adult 2 has that console set as their profiles home console.

    Once that is set then all the profiles should be able to play the game without account 2 being signed in.
  6. Bashentee Win User

    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

    Weird. Is your kid listed as family in your account?
Thema:

Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins

Loading...
  1. Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 of our logins - Similar Threads - Family Account Destiny

  2. My xbox live gold subscription doesn't work on my family's account

    in XBoX on Consoles
    My xbox live gold subscription doesn't work on my family's account: Hi, We have ONE console which has an account for my wife, me and my 12 year old son. Last year we downloaded lots of games onto my wife's account and also installed xbox live gold through her...
  3. XBox Live Gold - Added to wrong member in Family Account

    in XBoX on Consoles
    XBox Live Gold - Added to wrong member in Family Account: I am new to Xbox and Microsoft (a rare person I must admit) but whilst setting up my daughters Xbox ONE S, I made a school boy error so it would seem. I set up the Family Microsoft account, i.e....
  4. XBox Live Gold - Added to wrong member in Family Account

    in XBoX on Consoles
    XBox Live Gold - Added to wrong member in Family Account: I am new to Xbox and Microsoft (a rare person I must admit) but whilst setting up my daughters Xbox ONE S, I made a school boy error so it would seem. I set up the Family Microsoft account, i.e....
  5. Family account to xbox live gold account

    in XBoX on Consoles
    Family account to xbox live gold account: My son currently plays as part of my gold account family feature. He wants to get his own gold account without losing his gamertag/digital games. How would this be done? Thanks...
  6. Transfer game progress to family account

    in XBoX on Consoles
    Transfer game progress to family account: Hi, I've searched for this, but found nothing about it. I have an Xbox One that since ever is linked in my personal account. Recently i discovered the feature of Family Group and created an...
  7. demoting a family account from organiser to member

    in XBoX Accessibility
    demoting a family account from organiser to member: I am trying to limit my son's time on the xbox. he is currently using an xbox linked to my account/email which has organiser status. I would just delete this account altogether and set up a new...
  8. Playing Fortnite with 2 Xbox accounts (family) and 1 shared xbox live account at the same time?

    in XBoX on Consoles
    Playing Fortnite with 2 Xbox accounts (family) and 1 shared xbox live account at the same time?: Hi! My two kids have both an Xbox One S. One of them has a Xbox Live Gold account. He added his brother as a family member. They both want to play Fortnite at the same time. But this does not...
  9. Family account issues

    in XBoX on Consoles
    Family account issues: I was in a Xbox family for a few years, but I am no longer a child. I would like to upload a custom profile picture, but it still says I have a child account, even though I went through and...
  10. Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 logins

    in XBoX Games and Apps
    Xbox One Family Account Destiny 2 Shadowkeep Update not available for 1 logins: Shadowkeep DLC is only working with one account (Primary). I have two xboxes and the one that is tagged as my home xbox will not play Shadowkeep story with other users logged in....