Xbox one friends list shows empty on console but shows 40 friends on phone app

Discus and support Xbox one friends list shows empty on console but shows 40 friends on phone app in XBoX on Consoles to solve the problem; A couple months ago, my friends list was working just fine on all devices. Not sure exactly when, but my console started showing that i have zero... Discussion in 'XBoX on Consoles' started by SkiTz., Feb 12, 2019.

  1. SkiTz.
    SkiTz. Guest

    Xbox one friends list shows empty on console but shows 40 friends on phone app


    A couple months ago, my friends list was working just fine on all devices. Not sure exactly when, but my console started showing that i have zero friends.

    I can browse my friends on the xbox app on my phone. It lets me send messages, invite to party, the works!

    if i add a friend on the console, their profile will stay in my friends list until i shut the xbox down. They will remain on my phone after that, but wont be on the xbox friends list after i restart.

    I have forced the system cache to clear multiple times

    i have deleted and redownloaded my profile twice

    i have scoured all forums i could find on the net

    ive removed several friends and re added them

    switched controllers

    switched profiles back and forth

    im sure ive tried other things as well but i cant remember. Any help is appreciated.

    :)
     
    SkiTz., Feb 12, 2019
    #1
  2. {Parity} Win User

    Xbox one friends list shows empty on console but shows 40 friends on phone app

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console.
  3. XBF Diego M Win User

    Xbox one friends list shows empty on console but shows all friends on phone app

    Hey there!

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved.
    If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create
    a new thread asking for assistance.

    Thank you and have a great day!
  4. DerVaddi Win User

    Xbox one friends list shows empty on console but shows all friends on phone app

  5. XBF Brad A Win User

    Xbox one friends list shows empty on console but shows all friends on phone app

  6. Mistress Sara Win User

    Friend List shows up empty

    Hi there,

    There is currently a Live service alert (support.xbox.com/.../xbox-live-status) which says the following:

    "Having a tough time viewing the online state and activity of other users on your Friends list? Us too, but we’re doing our best to straighten things out soon. Thanks for your understanding while we work. Feel free to check back in half an hour for an update
    on our progress."

    I know it's been going on for a few hours now. It's not just you.

    I hope this helps.
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Xbox one friends list shows empty on console but shows 40 friends on phone app

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