Xbox one getting accidentally turned off during update

Discus and support Xbox one getting accidentally turned off during update in XBoX on Consoles to solve the problem; So I was updating my Xbox one and the power cord got ripped out and it is frozen on step 3. I have tried to reset the console to keep games and profile... Discussion in 'XBoX on Consoles' started by Jbaxter238, Aug 2, 2019.

  1. Jbaxter238
    Jbaxter238 Guest

    Xbox one getting accidentally turned off during update


    So I was updating my Xbox one and the power cord got ripped out and it is frozen on step 3. I have tried to reset the console to keep games and profile but that did not work, then I tried to reset the console to factory settings, that also failed, then
    I tried to install update offline via USB and throughout the process and got to step 10 that basically said that device needs to be repaired. I am curious what the problem is and if it could be fixed or to get a new Xbox console.

    :)
     
    Jbaxter238, Aug 2, 2019
    #1
  2. XBF Erick C Win User

    Xbox one getting accidentally turned off during update

    Hey there Jbaxter238,

    Thank you for reaching out to us on the forums in regards to this situation. If you have been unsuccessful in

    Factory Resetting
    or performing the
    Offline System Update
    then your best option would be to set up the repair for the console. You can always register your console through the

    Device Support Website
    so that you may set up a repair for the Xbox.

    I hope this helps.
  3. ZTROOPER16 Win User

    any tips for xbox one setup?

    don't turn it off during the update
  4. Charlesby Win User

    One Turns Off During Mandatory Updating

    The update went through. The only difference was I reset my router... That and I was worshiping Jesus on my guitar while practicing for tonight's service. I bet the latter did the trick ;-)
  5. Charlesby Win User

    One Turns Off During Mandatory Updating

    I'm not entirely sure whether it is downloading or installing... The update is 1969MB it says if I remember correctly. All I know is that 3 times it has shut down while "updating".

    The box is plugged directly into a wall outlet which has never done weird things before.. I've used it to charge my electronics and run the fan all night long. I'm also not sure what takes it so long to update. It takes about an hour to get to 20% and then
    another 15 minutes just to hit 27%.
  6. BobMcFly247 Win User

    One Turns Off During Mandatory Updating

    Usually the box does not shut down while downloading the update files. Even if you do not move the controller. So is the box still in the download process or already installing the files?

    Have you tried plugging the power supply directly to a wall outlet? Maybe it's some power failure.
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Xbox one getting accidentally turned off during update

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