Xbox One Gift Card - Does the money go to the account or is it linked to the email?

Discus and support Xbox One Gift Card - Does the money go to the account or is it linked to the email? in XBoX Accessibility to solve the problem; Right now I have 2 emails linked to my Microsoft account. When I go to redeem the Gift Card code the Xbox screen displays that it will go to email A.... Discussion in 'XBoX Accessibility' started by Abby Z, Apr 13, 2020.

  1. Abby Z
    Abby Z Guest

    Xbox One Gift Card - Does the money go to the account or is it linked to the email?


    Right now I have 2 emails linked to my Microsoft account. When I go to redeem the Gift Card code the Xbox screen displays that it will go to email A. So if I delete email A (I want email B to replace email A), will I lose the money that is there?

    :)
     
    Abby Z, Apr 13, 2020
    #1
  2. pjameleven Win User

    Xbox One Gift Card - Does the money go to the account or is it linked to the email?

    Hi Abby Z,

    You won't lose the money from your gift card. The money from the card is tied to your account. You can change the email and it shouldn't affect the money being credited to the account. Hope that helps, happy gaming!
  3. NeoDan123 Win User

    Xbox One Gift Card - Does the money go to the account or is it linked to the email?

    The credit is linked to the account that has redeemed the gift card.
  4. SpiralOut46and2 Win User

    Xbox One Gift Card - Does the money go to the account or is it linked to the email?

    It will always be credited to the account that you used it for, even if you change emails associated with that account.
  5. Viper7Gamer Win User

    Xbox One Gift Card - Does the money go to the account or is it linked to the email?

    Just sign on to your Xbox with the account you want. Then go to Store
    tab and select Use a code. That way it goes to the signed in account.
  6. Kumikochan Win User

    complaint about bad customer service

    Nope it's split up on the same region and the same account. When i go to the link you gave me i see a gift card i added but when i go to this link
    account.microsoft.com

    It shows the different gift card i added. The guy on the xbox support chat also said that the money is split off on the same account and doesn't know a fix for it, also told me Microsoft would call me to resolve it but they still didn't.
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Xbox One Gift Card - Does the money go to the account or is it linked to the email?

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