Xbox one keeps crashing

Discus and support Xbox one keeps crashing in XBoX on Consoles to solve the problem; For the past few months when I power up xbox one I don't get the green screen just a blank grey screen. Now whenever I play any game the xbox crashes... Discussion in 'XBoX on Consoles' started by Borifc86, Apr 7, 2021.

  1. Borifc86
    Borifc86 Guest

    Xbox one keeps crashing


    For the past few months when I power up xbox one I don't get the green screen just a blank grey screen. Now whenever I play any game the xbox crashes and if I try to power up the console I get an error code and so have to leave it for about an hour before it loads up again. Is my xbox about to stop working completely.

    Does anyone have any solutions.

    Thanks.

    :)
     
    Borifc86, Apr 7, 2021
    #1
  2. Crystal Chapman Win User

    Xbox One Keep Crashing...

    Some wireless routers have settings that may cause your Xbox One console to shut down unexpectedly. For example, a power-saving setting or network setting may cause your console to shut down.
  3. The Turnips DCA Win User

    Xbox One keeps crashing

    Thanks for the suggestions. I'll give these 2 ideas a go and see where they take me. Thanks guys.
  4. onyxishere Win User

    Xbox One keeps crashing

    Sorry to hear it. Can you please try the following steps?

    1. Go to Settings

    2. Go to Disc & Blu Ray

    3. Click Persistent Storage and Clear it 3 times

    4. Hold the power button on the console for 10 seconds until it shuts down

    5. Unplug everything from it and let it sit for 5 minutes.

    See if that helps.
  5. XBF Mohammed C Win User

    Xbox one keeps crashing

    Hello Borifc86, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps here:

    After each step try to see if the issue is fixed!

    First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

    If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

    If you are still having the same issue, it’s possible that the local save for the games has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.
    First, delete the local save:
    1. Press the Xbox button to open the guide and then select My games & apps > See all > Games.
    2. Highlight the game title, and then press the Menu button on your controller.
    3. Select Manage game and add-ons > Saved data.
    4. Select Delete all to remove the local save of this game, then follow the prompts.
    After you delete the local save, restart your Xbox:
    1. Press and hold the Xbox button in the center of your controller.
    2. Select Restart console, then follow the prompts.
    After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to Xbox Live.
    Try playing the game again to see if re-syncing with the cloud corrected the games problem.

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards

    Stay safe, and happy gaming!
  6. GTFLPRODGYv Win User

    Xbox One keeps crashing

    Don't forget to go into network settings and delete mac address. I was having same issues. Crashing, unresponsive and slow. Microsoft did not want to hear how I fixed!

    If clearing persistent storage and deleting mac address don't work the you have to factory reset and repeat steps. Been playing for 24 hours with no issues!!!!
Thema:

Xbox one keeps crashing

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