Xbox one lost in repair facility

Discus and support Xbox one lost in repair facility in XBoX Games and Apps to solve the problem; I have received the email Nov.6.2014 saying my Xbox one is on its way and I should be able to track it with the tracking number they provided me. It is... Discussion in 'XBoX Games and Apps' started by B RIse Up, Nov 18, 2014.

  1. B RIse Up
    B RIse Up Guest

    Xbox one lost in repair facility


    I have received the email Nov.6.2014 saying my Xbox one is on its way and I should be able to track it with the tracking number they provided me. It is now Nov.18. And the tracking number does not work. I've had called customer support 4 times in the
    past 4 days. No one can help me. FedEx can't help. Trust me I've called multiple times. Xbox support can't help. What am I suppose to do. File charges. What does it take for YOU Microsoft to take responsbility that you guys misplaced my Xbox One. I have been
    a loyal customer since Return of Castle wolfenstien on Xbox live.Help someone!

    :)
     
    B RIse Up, Nov 18, 2014
    #1
  2. TECHNOx420
    TECHNOx420 Guest
    Xbox One Power Supply Issue (No power)

    Since its a US console and the xbox one it isn't released in Singapore yet you would need to send your psu into the US hardware facility for repair. or you can try ebay for a new one.
     
    TECHNOx420, Nov 18, 2014
    #2
  3. ll DELUXE ll
    ll DELUXE ll Guest
    Scammed by Microsoft

    So I purchased the day one edition xbox one, which had the special day one edition stamped controller with it. After a month of regualr use, the left pumper on the controller just stopped working, no mis use or damage aside from wear and tear. I submit a
    repair order and senf the controller via UPS to the repair facility following all of Microsoft's instructions. That was January 30. I searched the status today and see that my order had been cancelled, and still no day one edition controller returned to me.
    I contacted support this morning, only to find out that my controller had likely been lost at the repair facility, and that i would need to make another repair order and send the shipping number I had with my original controller that i sent. But like most
    people, once i saw that my controller had been confimred delivery at the facility, i threw away the shipping number invoice not thinking i would need it almost 2 months later. So here i am, *** by Microsoft without my controller. That what you get for being
    a loyal Xbox guy since 2001, go out and drop 500 day one only to get a broken controller that i payed almost 20 dollars in UPS shipping just to have sent off to Microsoft and never seen again.
     
    ll DELUXE ll, Nov 18, 2014
    #3
  4. TECHNOx420 Win User

    Xbox One Power Supply Issue (No power)

    Since its a US console and the xbox one it isn't released in Singapore yet you would need to send your psu into the US hardware facility for repair. or you can try ebay for a new one.
  5. Smwutches Win User

    I broke my disc drive. Can I get it repaired?

    Microsoft is the only authorized repair facility for consoles, however they no longer repair original Xbox 360 consoles, only the Slim and E versions. Having it repaired by anyone else is a violation of the terms of service and can risk your console being
    banned.
  6. Spazpol Win User

    trying to ship my xbox controller

    Trying to ship out my Xbox controller for repairs but the shipping label won't print and I don't know the address to the repair facility does anybody know the address
    What country are you shipping from?
  7. CODukes4 Win User

    Scammed by Microsoft

    I would have expected the turn around time to be a month+ to send in a controller, have it processed and another sent back out. Combine that with being a busy person I might not have called to check on it in 4+ weeks. I wouldn't have intentionally thrown
    away a receipt, but it wouldn't surprise me if someone misplaced it after a month... especially if he checked the tracking info and saw that it arrived at the microsoft facility.

    It is all microsofts fault that the controller was lost, but he can't prove it....so it becomes his fault. I'm not going to sit here and ridicule someone because they misplaced a receipt for a defective product which was subsequently lost at the microsoft
    repair facility. /my thoughts in this thread
  8. Wishcatcher Win User

    Xbox one Repair. Is it lost?

    Hi,

    Dont panic, delivery on the 4th a Friday ( they dont work the Week-end ) so the repair process will start this Monday or tommorrow. As they told you on the repair process, it can take up to 3 weeks to get it… Please be patient ;)

    Regards
Thema:

Xbox one lost in repair facility

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