Xbox one, motherboard down, any support from Microsoft?

Discus and support Xbox one, motherboard down, any support from Microsoft? in XBoX on Consoles to solve the problem; Xbox stopped working, we changed the power supply many times, still did not work, brought it to a repair store and found out it was the motherboard... Discussion in 'XBoX on Consoles' started by WhicheverPath7, Aug 2, 2019.

  1. Xbox one, motherboard down, any support from Microsoft?


    Xbox stopped working, we changed the power supply many times, still did not work, brought it to a repair store and found out it was the motherboard down. We would like to know if this is normal, and how to resolve the issue.

    :)
     
    WhicheverPath7, Aug 2, 2019
    #1
  2. XBF Eladio M Win User

    Xbox one, motherboard down, any support from Microsoft?

    Hey Path

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing issues with your console.

    In regards to this, this is not typically a normal problem as there haven't been reports on our end that we have seen with the motherboard wearing down.

    In this instance we would have to recommend setup up a service order for your console, however, since you have already taken it to a repair shop, the service center will no longer service the machine.

    Additionally if this is one of the original Xbox One consoles have not been discontinued and are no longer serviced.

    At this point, the only other option available would be to purchase a new Xbox One console.
  3. GroundOregano94 Win User

    Xbox one, motherboard down, any support from Microsoft?

    Are you still under warranty dear sir? You can register and schedule your console for repair here.
  4. VampyOcean1520 Win User

    Xbox one, motherboard down, any support from Microsoft?

    You can get a repair from Microsoft if it is under warranty or depending on your console model, if it is out of warranty, at least in some countries, I don't know if at all but Microsoft does charge a fee for repairing the device.
  5. MasTerKi3Z Win User

    Xbox one, motherboard down, any support from Microsoft?

    Hi, when this happens with the console or one of its accessories you need to send the device for a repair, just register your device in your Microsoft account and request a repair, but it is required under warranty
  6. InnocuousRuby67 Win User

    Question regarding 2 Discs and Hard Drive Installation

    A "RAID 0" configuration essentially transforms two smaller hard drives into one large one, running synchronously. A "RAID 1" configuration enables "drive mirroring," backing up every piece of data from one hard drive to the other in real time. RAID support
    comes from your motherboard, so make sure your motherboard supports it before you attempt a RAID setup.
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Xbox one, motherboard down, any support from Microsoft?

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