Xbox One Mute ICON can’t remove won’t UNMUTE

Discus and support Xbox One Mute ICON can’t remove won’t UNMUTE in XBoX on Consoles to solve the problem; Mute icon with wireless headset wont go away. Has anyone found a viable solution for this issue? We have seen this is a problem dating back to 2014.... Discussion in 'XBoX on Consoles' started by GamersMom, Jan 6, 2019.

  1. GamersMom
    GamersMom Guest

    Xbox One Mute ICON can’t remove won’t UNMUTE


    Mute icon with wireless headset wont go away.

    Has anyone found a viable solution for this issue? We have seen this is a problem dating back to 2014. We have tried everything on the support and you tube.

    Updates*Restartes*New Chats/Parties*. Everything worked fine 2 days ago.... In Holiday Break Hell! Please help!!!!!!

    :)
     
    GamersMom, Jan 6, 2019
    #1
  2. Darlene
    Darlene New Member
    Were you ever able to resolve this issue? My son has been having the same problem since January and we've tried everything to fix it.
     
    Darlene, Jun 25, 2019
    #2
  3. GamersMom Win User

    Xbox One Mute ICON can’t remove won’t UNMUTE

    Hey there Gamers,

    Sorry to hear you have been having these problems, Now this is a known issue that has already been reported and is being worked on. I would advise that you do contact
    Xbox Customer Support so that you can report this problem to our agents and provide more information.

    We hope to have this issue resolved soon.
    Your technical support rep was the most condescending representative I have had the please of talking too. The last option was a factory reset. We just completed and the damn mute icon is still there! So please someone tell me how this is not an XBox One
    Microsoft Live issue like he did?
  4. XBF Brad A Win User

    Xbox One Mute ICON can’t remove won’t UNMUTE

    Hello Gamers,

    We recommend to do another call back. When you get a support agent let them know it is a known issue and need assistance. Also tell them you have done all troubleshooting steps. When you call they are gathering information for this issue you will need Gamer
    tag, console used, and your region.

    Thanks.

    Brad
  5. XBF Erick C Win User

    Xbox One Mute ICON can’t remove won’t UNMUTE

    Hey there Gamers,

    Sorry to hear you have been having these problems, Now this is a known issue that has already been reported and is being worked on. I would advise that you do contact
    Xbox Customer Support so that you can report this problem to our agents and provide more information.

    We hope to have this issue resolved soon.
  6. A Virtual Duck Win User

    I Think i got a Problem..with my xbox one..

    "Xbox Mute" mutes the TV not Xbox. Done.

    "Xbox Unmute" to reverse.
  7. TCatKelly Win User

    MICROPHONE ICON ALWAYS LOCKED!!!!!!!!!!! HELP!!!!!!!!!!!

    Thank you so much for taking the time to reply, but I've tried that multple times and to no avail. I try to mute it and unmute it and the "mic mute" icon stays there. I am seriously at my wits end. I have honestly tried everything I can think of.
Thema:

Xbox One Mute ICON can’t remove won’t UNMUTE

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