Xbox One- Netflix app not opening

Discus and support Xbox One- Netflix app not opening in XBoX on Consoles to solve the problem; When I click on the Netflix app, it sits on the loading screen for about 30 seconds, then the app closes and it says "Sorry, looks like our service... Discussion in 'XBoX on Consoles' started by han.leighh, Feb 9, 2019.

  1. han.leighh
    han.leighh Guest

    Xbox One- Netflix app not opening


    When I click on the Netflix app, it sits on the loading screen for about 30 seconds, then the app closes and it says "Sorry, looks like our service isn't working right now. To check Xbox Live Service Status go to..."

    I went to the support page for help but couldn't find anything, so hoping someone here can help me.

    I've uninstalled the app and reinstalled it and it is still not working.

    :)
     
    han.leighh, Feb 9, 2019
    #1
  2. {Parity} Win User

    Xbox One- Netflix app not opening

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
    the console. If that doesn't work try uninstalling reinstalling the app.
  3. Death Pr0fess0r Win User

    Xbox One S HDR Bug

    I am having a similar issue on my Xbox One S connected directly to my Samsung JS8500 tv. When I open the netflix app the screen becomes very dim and the screen doesn't return to normal until the app is quit. HDR content looks great using the Netflix app
    on my TV by the way, not dim at all.
  4. FrostedUncle529 Win User

    Netflix Error Code nw-1-19

    hi,

    I'm having some issues to update Netflix app, it didn't open the app.

    Amazon instant movie didn't install on xbox one show that has be stopped the process.

    I need some advices.

    Thanks
  5. Mister Beep Win User

    Netflix stutter

    Hey StagierBubble83!

    Since you mentioned Netflix is the only streaming service that this occurs with, let's start by making sure Netflix is the only app that is open. To ensure this, navigate to the Xbox One Home screen and close any apps that are listed under the primary 'Home'
    tile (the bigger tile with the currently opened app).

    To close apps, highlight any of the 4 tiles listed on the Home screen under the primary tile, press the menu button on your Xbox One controller, and select 'Quit'. Alternatively, you can hold the power button until the console has fully powered down, power
    the console back up, and launch Netflix first.

    Give both of those methods a shot and let us know how it goes.
  6. Chrisk3249 Win User

    Need help with my Netflix app

    I'm getting the same here error code nw-2-5, with the netflix server 2 and 3 with X's I have tried everything that both Xbox and netflix asked me to do

    Reset the app, del it, reinstall

    Reset my internet, tried the port forward codes, turned of my firewall and opened the app and nothing

    I even tweeted Xbox and even they have no idea what's wrong, and then they stopped replying -_-

    I have searched and searched and found nothing to fix this and its really starting to annoy me, been like this for about 2 month now -_-

    I openned Internet explorer on the xbox one signed into netflix on it and got a message saying that ''The Netflix video player requires Activex to be enabled.''

    The app is working on my 360 no problem but am currently using the One

    If it helps i'm on Bt and using the BT HomeHub 4
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Xbox One- Netflix app not opening

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