: xbox one network issues

Discus and support : xbox one network issues in XboX Networking Hardware to solve the problem; : xbox one network issues I have the same exact problem and I have tried everything. My Xbox One is the only device in my house that won't connect and... Discussion in 'XboX Networking Hardware' started by LozParker, Feb 7, 2019.

  1. LozParker
    LozParker Guest

    : xbox one network issues


    : xbox one network issues
    I have the same exact problem and I have tried everything. My Xbox One is the only device in my house that won't connect and it's not blacklisted, on my router settings I have "Any device can connect". I tried your suggestion but when I go and select
    "Clear" for Alt. MAC Address and then click "Restart" nothing happens. It shows I'm pressing Restart and makes the selection noise but the console never reboots. I've manually restarted from that point with the console power button but it still isnt finding
    any available wifi networks. My phone shows about 7 in the area and connects to both the 2.4GHz and the 5GHz on my network. Please help!

    :)
     
    LozParker, Feb 7, 2019
    #1
  2. Qwertei Win User

    Xbox One Issue/Network Issues

    Oh your first post said you were thinking about sending it in for repairs nothing about telling me or genesis about it asking for you to send it in for repairs

    [quote user="CaptainKaiju123"]I was just assuming I would need to turn in my Xbox to have it repaired?[/quote]

    Lets factory reset it go to settings - system - console info & updates - reset - reset and remove everything. Once you done that go through the initial setup again and see if you can fix it without getting repairs. let me know if the pop up asking for repairs
    is gone and see if you are / aren't connected to a wired network. If the factory reset doesn't work then you will need repairs unless it is under warranty then it should be covered.
  3. Qwertei Win User

    Xbox One Issue/Network Issues

    [quote user="CaptainKaiju123"] So, I was just assuming I would need to turn in my Xbox to have it repaired?[/quote]

    No need for repairs!

    You can also try clearing the alternate MAC address settings - network - advanced settings - alternate MAC address - clear - restart

    if my post or genesis post doesn't help then let me or genesis know and we'll try to resolve it. Genesis is great when it comes to internet connectivity so he'll be more of a help then me lol.
  4. {Parity} Win User

    Xbox One Issue/Network Issues

    Try performing a hard reset EXACTLY like this. Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart the
    console. Once it is back up and operational test the results. Let us know.

    If you still need to send it in for repair. If you registered your console then you should be able to log in here and get the process started. account.microsoft.com/devices

    Good Luck!!
  5. CaptainKaiju123 Win User

    Xbox One Issue/Network Issues

    Well, I tried both of those. It is still saying I am connected through a wire and it's also saying I must send it in for repairs, sadly.
  6. Vladoski50 Win User

    Network issues with xbox one.

    Yep. I've assigned xbox one static ip. Reserved IP specific for xbox one mac address. All of these work for that one instance where I reboot modem/router. Once xbox is put to sleep and reboots, I can't connect to internet. Funny thing is, the xbox one shows
    correct the ip/subnet/dns. Just no internet until i go reboot the modem/router again. I'm thinking this might be hardware issue.
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