Xbox One Not Allowing Me to Add an Account

Discus and support Xbox One Not Allowing Me to Add an Account in XBoX Accessibility to solve the problem; I own a regular Xbox One X (will be referring as Xbox) and earlier today I was cleaning off my Xbox so I removed my account, planning to add it back.... Discussion in 'XBoX Accessibility' started by Izcly, Sep 4, 2019.

  1. Izcly
    Izcly Guest

    Xbox One Not Allowing Me to Add an Account


    I own a regular Xbox One X (will be referring as Xbox) and earlier today I was cleaning off my Xbox so I removed my account, planning to add it back. After I was done cleaning it off (which all I did was remove my account) I tried putting my account back
    on it by pressing the "+ Add New" button on the menu when you hit the Xbox button on your controller. There was a loading screen which after about 4 seconds went away, and then another which lasted about 10 seconds. After that the screen went away and nothing
    happened except me being returned back to the menu. I tried multiple times and rebooted my Xbox many times by holding down the power button for 10 seconds and unplugging it then plugging it back in then turning it on again. After I did that the problem still
    persisted. I have performed multiple factory resets and I'm still unable to log into my account. When being prompted to log in during the post-factory-reset screen, it just tells me to log in on the home screen (and then it doesn't let me). Is there a known
    solution? I am willing to personally talk to Microsoft Support if personal information is needed to help me log into my account.

    PS: I can log on to my account on everything except for my Xbox (like the Xbox app or Outlook.com). Sorry if the Category seems incorrect but there is nothing on Xbox category that has to do with account.

    :)
     
    Izcly, Sep 4, 2019
    #1
  2. AridLizard Win User

    Xbox One Not Allowing Me to Add an Account

    this may seem weird, but can you try with a different controller?

    sometimes one of my controllers refuses to let me sign in or access the Xbox menus yet my other controller has no issues.
  3. pawncrackers Win User

    Xbox One Not Allowing Me to Add an Account

    *Edit - Sorry, I re-read your post and saw that you said that you have tried multiple master resets. Can you make sure that you try doing so via the steps in this post?

    Hi there,

    I would reset your Xbox to factory settings, and then re-attempt adding your account again. There may be some kind of system bug that is causing the sign in/progress screen to blip and not advance in any way.

    Give this following solution a go (taken from
    this page
    ):

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.

    1. On the Reset your console? screen, you'll see three options:

      • Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. You should use this option when
        selling or gifting the console to someone else. You should only use this option as a last resort in some troubleshooting cases.

      • Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps. This will save you from downloading
        or reinstalling the large game files. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose
        Reset and remove everything, but you should always start with
        Reset and keep my games & apps
        and save Reset and remove everything as a last resort.

      • Cancel. To back out of this screen, simply select the
        Cancel
        button. No action has been taken at this point. This is a safe exit from this screen

        After you select one of the options, your Xbox One console will begin the process of erasing the selected content and resetting itself to the default settings.

    I would advise you to select the first option, 'Reset and remove everything'. Please feel free to reply, if you are still having issues after attempting this solution, and the community will be more than happy to help. :) There
    are also
    no service alerts
    that could be affecting adding an account.

    Best,

    L
  4. DrifterX22 Win User

    Xbox One Not Allowing Me to Add an Account

    Are you following the below steps?

    Add your Microsoft account on an Xbox One console

    You can add your Microsoft account to any Xbox One console. Here's how:

    1. Press the Xbox button
      to open the guide.
    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select
      Add new.
    3. Enter the email address for the Microsoft account that you want to add, and then select
      Enter.

      Important Make sure that you do not select
      Get a new account
      , unless that’s what you want to do. If you select this, you will create a brand-new Microsoft account.

      If you’ve forgotten which email address is associated with your Microsoft account, see the

      Lost Account Solution
      .
    4. Enter the password for your Microsoft account that you want to add, and then select
      Enter.
    5. Read the Microsoft Service Agreement and Privacy Statement, and then select
      I Accept
      .
    6. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox One console
  5. Izcly Win User

    Xbox One Not Allowing Me to Add an Account

    Whenever I click on the “+Add New” below my gamerpic is when it loads for a few seconds and then nothing happens and it sends me back to the home screen.
  6. Lummoxicide Win User

    Xbox won't allow me to sign in or add account

    Hello, I would unplug console from wall for 5 mins then replug and try again. Its going through some sort of glitch.
    :( Too late im already in the middle of the factory reset

    I appreciate the advice though

    ? question...is there a difference from 10 to 30 seconds to 5 minutes

    I dont really have any tech knowledge.

    I have to do a lot of unplugging resets for modding fallout 4

    Im on an xbox one original
Thema:

Xbox One Not Allowing Me to Add an Account

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