Xbox one not recognising my new headset

Discus and support Xbox one not recognising my new headset in XBoX on Consoles to solve the problem; I have just bought a new headset - Afterglow 6 (which has the xbox logo all over the box so obviously assumed it would plug in and go, no probs!). I... Discussion in 'XBoX on Consoles' started by CoolBaz5000, May 8, 2019.

  1. CoolBaz5000
    CoolBaz5000 Guest

    Xbox one not recognising my new headset


    I have just bought a new headset - Afterglow 6 (which has the xbox logo all over the box so obviously assumed it would plug in and go, no probs!). I followed the instructions, turned off mute, volume up, plugged into base of controller (which was fully
    charged - and its a newer controller so no need for an adaptor). No sound coming through the headset at all. Went into settings and headset settings all fine however the volume button is greyed out. Have seen a few chats about saying Microsoft have disabled
    some headsets from other manufacturers. Can anyone shed light on this? Have been in touch with the afterglow company direct to query why it might not be working and my concerns on the compatibility and they are telling me to ‘check my claim’ with microsoft.
    The headset does work when plugged into a phone or tablet. Can anyone help? Thank you.

    :)
     
    CoolBaz5000, May 8, 2019
    #1
  2. Impure Nugget Win User

    Xbox one not recognising my new headset

    Have you tried plugging in headset firmly and resyncing controller? This seemed to work for me (check audio settings afterwards to make sure you have headset enabled to play audio through it)

    All the best ambassador nugget!
  3. XBF Diego M Win User

    Xbox one not recognising my new headset

    Hi CoolBaz5000,

    Thank you for coming to the forums. There have been reports of third party headsets not being detected when plugging in through the 3.5 mm port. It's still not known if its a hardware issue with the port itself or simply a controller firmware update that
    caused the 3.5 mm port to no longer register with certain third party headsets, but this is still being investigated. If the headset works on other devices, then the issue is with the controller's 3.5 mm port not recognizing that headset as compatible. The
    only solutions at the moment are to replace the controller and try another one to confirm it's the controller port or purchase an Xbox One Stereo headset adapter that comes included with the

    Xbox One stereo headset
    , it is not sold separately.
  4. XB Fer Win User

    Microphone monitoring, headset Audio option

    I already tried that. I only have one controller but it recognises the headsets.
  5. AJL004 Win User

    Headset or controller problems.

    I have exactly the same problem, working fine through 3.5mm headset jack on controller, next day no sound at all through controller, only through tv. Controllers won't recognise headset plugged in. I have two controller and both the same. Headset ok on other
    devices and worked fine on xbox one s prior. Just randomly stooped recognising headset plugged in.

    Have followed all trouble shooting recommendations and no joy.
  6. AmusingSpark763 Win User

    xbox no controller no longer recognising wired headset

    Already done on both.

    Controllers recognise old not working microsoft headset but do not recognise the turtle beach ones that had been working fine until Friday.

    thanks
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Xbox one not recognising my new headset

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