Xbox One not recognizing my Gold membership-cant play multiplayer

Discus and support Xbox One not recognizing my Gold membership-cant play multiplayer in XBoX on Consoles to solve the problem; I hope no one else ever has this problem. It was very frustrating! I have 1yr gold membership on auto-renewal (good thru 2015) but every time I tried... Discussion in 'XBoX on Consoles' started by shaunboyer, Aug 23, 2014.

  1. shaunboyer
    shaunboyer Guest

    Xbox One not recognizing my Gold membership-cant play multiplayer


    I hope no one else ever has this problem. It was very frustrating! I have 1yr gold membership on auto-renewal (good thru 2015) but every time I tried to enter a multiplayer game it would give me a "you need gold for this" message, or a similar message, and
    prompt me to buy another gold membership. I tried all of the following to no avail:

    Checking the NATs: They were OPEN

    Checking wireless and Network connections: Full bars, full connectivity

    Deleted and redownloaded profile: made no difference

    Cleared the system cache by holding down power button for 6sec: made no difference

    Cleared the Alternate MAC address: made no difference

    Tried playing 4 different games from both the hard drive and discs: same issue, made no difference

    After about 30-40 minutes on the phone with support I had a resolution. We had to literally "cancel" my Gold account, and they refunded me with codes for the remainder of my membership. After canceling my gold subscription, then re-adding the gold membership
    (with the codes), it worked fine and I was back online. I was told this was a "known issue" but they had no idea how/why it happens. I should note I also have two 360's and neither had this issue. Only the Xbox one was experiencing this strange error. I can
    only imagine that somehow the gold membership system file on the xbox one somehow got corrupted (as the 360s were A-ok). I hope nobody else ever has this issue, but if you do try the steps I did beforehand (start with the clearing system cache-hold down power
    button), and if all else fails, call support and they can do the same for you. Hope this helps somebody! Game on.

    :)
     
    shaunboyer, Aug 23, 2014
    #1
  2. thesaint02
    thesaint02 Guest
    1 Gold Account for the whole family

    I don't have a 360 anymore, and don't have an Xbox One, but I would imagine that adding the account to console will automatically open up multiplayer to all users on the console.
     
    thesaint02, Aug 23, 2014
    #2
  3. CR8ZN8
    CR8ZN8 Guest
    Halo Reach "REQUIRES AN XBOX LIVE GOLD MEMBERSHIP WITH PERMISSION TO PLAY MULTIPLAYER ON XBOX LIVE"

    "REQUIRES AN XBOX LIVE GOLD MEMBERSHIP WITH PERMISSION TO PLAY MULTIPLAYER ON XBOX LIVE"

    Please help I have Gold membership already 1month and its still saying that I cant play on matchmaking.
     
    CR8ZN8, Aug 23, 2014
    #3
  4. Xbox One not recognizing my Gold membership-cant play multiplayer

    Thanks so much for this, Blood Eagle 78! I have seen that this is resolving this issue for some users, but not all. I appreciate you sharing your experience, and hopefully you may have helped others get resolved. Xbox One not recognizing my Gold membership-cant play multiplayer :)
     
    Misses Quinzel, Aug 25, 2014
    #4
  5. Misses Quinzel Win User

    Xbox One not recognizing my Gold membership-cant play multiplayer

    Thanks so much for this, Blood Eagle 78! I have seen that this is resolving this issue for some users, but not all. I appreciate you sharing your experience, and hopefully you may have helped others get resolved. :)
  6. A Witty Panda Win User

    xbox live subscriptions

    If your child wants to play multiplayer games on the 360, he will need a gold membership. But if he plays games on the xbox one, he wont need a gold membership as all accounts on a Xbox one has gold if the main profile has gold.
  7. M3tal Daz3 Win User

    Playing a game with my new XBOX One S

    You need gold membership to play online multiplayer games and the same goes for xbox one free games with gold

    You don't need a gold membership to play single player games
  8. Onyx Is Here Win User

    关于微软的游戏跨平台联机服务和Xbox Live账号 [Translation - About Microsoft's game cross-platform online service and Xbox Live account]

    If you're playing on a PC then you do not need to have a Gold membership. If you're playing on an Xbox One then you do need to have a Gold membership to play online multiplayer games.

    As for the other systems, online multiplayer rules and charges will apply as per that platform.
  9. IAmProjectAlice Win User

    multiplayers online

    sorry any games that have online multiplayer, will need a gold membership to play online. Silver or free memebrs cant play online at all.
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Xbox One not recognizing my Gold membership-cant play multiplayer

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