XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

Discus and support XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over in XBoX on Consoles to solve the problem; I just purchased spiderman far from Home. when played, it has visually impared movie description turned on. I control for it does not show up under... Discussion in 'XBoX on Consoles' started by JasonHolloway4, Oct 2, 2019.

  1. XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over


    I just purchased spiderman far from Home. when played, it has visually impared movie description turned on. I control for it does not show up under subtitle and language controls. other movies play without this on. XBOX ONE does not have it turned on,
    just this movie. How do I turn it off?

    :)
     
    JasonHolloway4, Oct 2, 2019
    #1
  2. AssertiveGrub90 Win User

    XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

    I'm not quite sure what the problem is. Another thing you can try is a hard reset by holding down the power button on your console for 10 seconds until it turns off. Then turn it back on and see if the problem goes away. If not you may need to contact
    support at this link.
  3. asdfjklcolon Win User

    XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

    I have returned to let anyone else know that it freezes after a few minutes regardless of whether or not I change the audio. It plays for a few minutes and then the "Movies & TV" app crashes. Will seek advice elsewhere.
  4. AssertiveGrub90 Win User

    XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

    I believe you are talking about the Narrator feature. This page goes through the settings and controls for
    this feature. At the top under the "Start Narrator" heading it mentions how to turn it off. Hopefully this fixes your problem!
  5. asdfjklcolon Win User

    XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

    Im having the same problem but it freezes up after a couple minutes when I turn the audio back to the normal setting.
  6. asdfjklcolon Win User

    XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

    Thank you for your reply. Unfortunately that isn't it. In the video player, I go to the left side where the subtitles and audio settings are. There are 6 options there under "Audio". They say:

    1. Narration - English - AAC - 2 channel

    2. Narration - English - Dolby Audio - 6 channel

    3. Narration - English - AAC - 2 channel

    4. Primary - English - AAC - 2 channel

    5. Primary - English - Dolby Audio - 6 channel

    6. Primary - English - AAC - 2 channel

    (Picture attached)

    By default, for some reason, option 2 is selected. After doing a lot of research, there are a few other people out there with the same issue of that being the default setting. However, when I change to option 4, 5, or 6, it works for about 2 minutes or less
    and then it cuts out, I get an error code "0x000005b4". (Picture attached)

    This same error code shows on both my PC and Xbox One using the Movies & TV app.

    EDIT: I'd like to add that this is ONLY happening on the "Spider-Man: Far From Home" movie. Tested it with other movies, and this has never happened before with any other movie.


    [​IMG]

    [​IMG]
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XBOX ONE plays Spiderman Far From Home with visually Impaired Voice Over

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