Xbox One power pack switching off when it’s connected to the Xbox

Discus and support Xbox One power pack switching off when it’s connected to the Xbox in XBoX on Consoles to solve the problem; Hi all...... So my Xbox One wouldn’t switch on, I followed the troubleshooting advice and it seemed I needed a new power pack, cut to a week later and... Discussion in 'XBoX on Consoles' started by shutupnappa, Sep 2, 2019.

  1. shutupnappa
    shutupnappa Guest

    Xbox One power pack switching off when it’s connected to the Xbox


    Hi all......

    So my Xbox One wouldn’t switch on, I followed the troubleshooting advice and it seemed I needed a new power pack, cut to a week later and I have said new power pack.

    Now when I plug the power pack in to the wall, and have it connected to the Xbox, nothing happens, there’s no light on the power pack, the xbox wont switch on....

    However if the power pack is plugged into the wall, and NOT connected to the Xbox, the little orange light comes on as if its working, and then as soon as I connect it to the console again, it all switches off.....

    Anybody encountered this before/have any clue whats up?

    Thanks in advance

    :)
     
    shutupnappa, Sep 2, 2019
    #1
  2. shutupnappa Win User

    Xbox One power pack switching off when it’s connected to the Xbox

    It is a new power supply pack.....
  3. SA1NT 0F LI3S Win User

    Xbox One power pack switching off when it’s connected to the Xbox

    It sounds like the power supply pack needs to be replaced. I bought a replacement for mine on Amazon for around $30 USD.
  4. XBF Javier R Win User

    Xbox One power pack switching off when it’s connected to the Xbox

    Hey there,

    We will be locking this older thread due to it being revived by a new post. If the issue is
    on going, we recommend creating a new thread
    detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

    Thank you!
  5. shadow crayon35 Win User

    Xbox One power pack switching off when it’s connected to the Xbox

    hi did you find a solution to this problem ,my sons xbox is showing the exact same problem,,
  6. XBF Steven R Win User

    Xbox One power pack switching off when it’s connected to the Xbox

    Hey there shutupnappa

    Thanks for reaching out to the Forums for advice on how to deal with these problems you're experiencing with the power supply. I can totally see how getting a new supply just for it to not work as expected can be confusing. I suggest following the steps
    outlined in our support guide entitled the Xbox One Power Supply Solution.

    When you get a chance, give that a shot and let us know how that helped.

    Much thanks!
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Xbox One power pack switching off when it’s connected to the Xbox

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