Xbox one power supply issue

Discus and support Xbox one power supply issue in XBoX on Consoles to solve the problem; Basically one of the pins inside the power connector that slots in to the back of the Xbox has snapped off. I was wondering if anyone had any idea how... Discussion in 'XBoX on Consoles' started by TumidHercules96, Feb 15, 2014.

  1. Xbox one power supply issue


    Basically one of the pins inside the power connector that slots in to the back of the Xbox has snapped off. I was wondering if anyone had any idea how i would go about getting a replacement. I've looked on various sites for a replacement, but can only find
    unofficial products, which , i'll not be touching. Any help would be appreciated, thanks.

    :)
     
    TumidHercules96, Feb 15, 2014
    #1
  2. kObE8X3
    kObE8X3 Guest
    Xbox One Power supply issue

    A little update on my psu situation. I almost feel like MS is hating on me for complaining, but I feel as a customer, I'm not getting the best support which is very disappointing. I contacted MS on 11/29/13 about my bad psu. I just received a replacement
    today 12/23/13. I had to wait 3 weeks while they took all of the 10 business days to process. The email they sent me said it will ship within 10 days, so I can live with it. Finally open the package, there is the psu but not the psu cord that i shipped
    the psu with. No one ever told me to only ship the psu without the cord. And what if the cord was the issue to begin with? It didn't cross my mind at all to ship only the psu.

    So I contact customer service via chat, and they give me a new reference number and say I'll be getting an email within 7 days. He wasn't sure if that was when the cord will ship or if they have go through more process. So basically for a bad psu, I will
    be waiting over a month... No apologies or expedited shipping for making an amateur mistake. Is Microsoft serious about customer care?
     
    kObE8X3, Feb 15, 2014
    #2
  3. SigmaTheDJ
    SigmaTheDJ Guest
    Xbox One Power supply issue

    I agree with you 100%. Early adopters like us are usually the biggest fans, we pay the most money and take the most risk. MS could (and should) do exactly what you said and offer a version of the advanced replacement programme for individual components,
    so they could place a $50 hold on your card, send you a new PSU and pre-paid bag, then you ship the faulty PSU back and if you don't, they take the $50 payment. Obviously, that would cost them money, but good customer service does cost companies money!



    I had the exact same issue as you and I was lucky enough to get in touch with someone high up at MS who dealt with the issue for me, but before that happened, they wanted me to pay to ship the PSU from the UK to Prague, then wait up to 28 days for the replacement.
     
    SigmaTheDJ, Feb 15, 2014
    #3
  4. UnholyRoth
    UnholyRoth Guest

    Xbox one power supply issue

    You can order a replacement Xbox One power supply from the Xbox Online Service Center. Console registration is required to replace the power supply under warranty (the power supply warranty is the same as your console warranty).
     
    UnholyRoth, Feb 19, 2014
    #4
  5. XBF Ezra G Win User

    Xbox power brick cord

    Hi Clayton,

    Thanks for your post. Use this guide: Xbox One Power Supply Solution to troubleshoot your Xbox One's power supply. If the power supply is
    making a noise it could be an internal fan that could have something lodged in it or ringing from one of the power supply's capacitors. If this issue persists or gets worse, the power supply may need replacement.

    Let us know how this goes, thanks again.
  6. XBF Erick C Win User

    Xbox One Console Update & Power Supply problem

    Hey there!

    Sorry to hear you are running into these issues with your Xbox One Power Supply Unit. Go ahead and take a look at the following support article to troubleshoot this issue.

    It is possible that the Power Supply Unit is wearing out and might need to be replaced.

    Give that a try and let us know if it has helped.
  7. ericjwilborn Win User

    Xbox will randomly shut off and lose all power

    When I've had this issue in the past (twice now) I've replaced the power supply and it's solved the issue. Thankfully I had an Xbox One, with the external power supply.
  8. XBF Ezra G Win User

    Xbox is not working

    Hi pierre,

    Thanks for posting, if your Xbox One original is giving issues with powering on use the following wizard to determine if there is an issue with a power supply or the console itself

    Xbox One Power Supply Solution
    .

    Let us know how this goes or if you're able to get the console back on.

    Thanks again.
  9. gds1972 Win User

    Power brick keeps shutting down

    Hi

    I don't think there is any known issues with the power supply on Xbox One, can you please

    follow this guide
    to try to work out if your power supply is faulty.
Thema:

Xbox one power supply issue

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