Xbox One powered, won't start, cannot factory reset

Discus and support Xbox One powered, won't start, cannot factory reset in XBoX on Consoles to solve the problem; TL;DR: Xbox One froze while playing a game, now won't start, or output a video signal, but is powering up and down with the front button and EJECT... Discussion in 'XBoX on Consoles' started by Bloodfeud79, Jul 11, 2019.

  1. Bloodfeud79
    Bloodfeud79 Guest

    Xbox One powered, won't start, cannot factory reset


    TL;DR:

    Xbox One froze while playing a game, now won't start, or output a video signal, but is powering up and down with the front button and EJECT button. Can't even get it to enter factory reset with USB. Controller cannot connect when console power button illuminated.

    Detailed issue:

    Playing a game for several hours, then encountered a glitch where music and sound effects stopped playing, but sounds tied to UI actions were audible. Certain textures loaded at extremely low resolution, but the majority of the game (character, UI, environment)
    appeared fine. Attempted to fast-travel, thinking it would reload, but instead the console froze.

    Unable to exit game or bring up the console menu, so did a hard shutdown. Tried to power it back up; get the power-up chime and a steadily lit button, but no video output.

    Connected directly to TV; changed cord, changed ports.

    The controller will turn the system on, but then cannot link (controller blinks, then turns itself off).

    Xbox app on my phone detects the console, but shows it as sleeping even with the power button illuminated.

    Tried hard shutdown (10-second hold on power button), unplugging the power supply from the wall, waking up by inserting a disc, tapping the EJECT button, and starting in low-resolution mode per the page on no video output (unplug for 30 seconds, hold BIND+EJECT,
    press power, keep holding BIND+EJECT for 10-15 seconds). Eventually tried the full factory reset with USB. In all cases only the start-up chime sounds when the power button is first pressed.

    Console was set to conserve power.

    Power brick shows steady orange when the console is off or unplugged, steady white when the console is powered. Plugged into a surge protector, other electronics on same protector showing no issues.

    Powering the console down with the power button produces a delay of 10 to 60 seconds between pres/chime and turning off.

    Both power brick and console are adequately ventilated, on hard surfaces with room for airflow all around.

    :)
     
    Bloodfeud79, Jul 11, 2019
    #1
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Xbox One powered, won't start, cannot factory reset

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