Xbox One S - connectivity issues and console turning off unexpectedly

Discus and support Xbox One S - connectivity issues and console turning off unexpectedly in XBoX on Consoles to solve the problem; My kids received this console last Christmas, so it is only 9 months old. It is used on a Samsung LED TV - 55". We never had a problem with the console... Discussion in 'XBoX on Consoles' started by Al Ricotta, Sep 2, 2019.

  1. Al Ricotta
    Al Ricotta Guest

    Xbox One S - connectivity issues and console turning off unexpectedly


    My kids received this console last Christmas, so it is only 9 months old. It is used on a Samsung LED TV - 55". We never had a problem with the console but a couple of weeks ago my kids mentioned that they couldn't play on the Xbox because the TV wasn't
    detecting the signal. The unit is connected to power and the HDMI cables are fully inserted in both the console and the TV. It is in the HDMI2 port - however, when i hit source on the TV remote, the HDMI2 option is not available to select. It isn't the port
    itself because I have swapped it with the HDMI cable from the cable box and it works for the TV cable.

    I have tried the console reset described on the support page but that didn't fix the problem. The other issue is that the console turns on but then turns off after 30-60 seconds for no reason. There seems to be a real issue with the console but I don't know
    how to fix it and it seems impossible to reach anyone at Microsoft. The online chat support doesn't help at all. Please help!

    :)
     
    Al Ricotta, Sep 2, 2019
    #1
  2. Mister Cazador Win User

    Xbox One S power failure

    Hi there erivez, thanks for reaching out.

    To double-check, is your Xbox One S console connected to a wall outlet or power strip? If your

    Xbox One S console is powering off unexpectedly
    , please try those steps to see if they can help to resolve the issue you're experiencing.
  3. Mister Cazador Win User

    External Hard Drive Turning Xbox One X off

    Hey there, XxSniperFirezxX.

    Are you still experiencing this issue? We have a walkthrough guide to try if your Xbox One console is unexpectedly powering off that may be able to
    help out with this issue you're experiencing.

    To clarify, this is only occurring with your external HD connected to your Xbox One S and X consoles?
  4. Miss Ghidorah Win User

    Xbox One S unexpectedly shutting off

    Hi Jose0330 -

    Sorry to hear that you're experiencing issues with your Xbox One S! Let's have you go through the troubleshooting article outlining

    Xbox One unexpectedly turning off
    if you haven't already.

    Let us know how it goes!
  5. XBF Crystal P Win User

    Xbox One S will not boot up.

    Hi there Andrew,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with the Xbox One S not booting up. I recommend to try the following article: Troubleshoot
    Xbox One unexpectedly turning off
    .

    Give this a try and let us know the results.
  6. XBF Javier R Win User

    My xbox one s fan won't spin

    Hello Jaden,

    We understand that you're experiencing a power issue concerning your Xbox One S console that you mentioned turns off after about 5 seconds.

    It is our suggestion to follow our troubleshoot Xbox One unexpectedly turning off support article for direct assistance
    with this issue.

    Try following this and let us know if this works.

    Best wishes!
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Xbox One S - connectivity issues and console turning off unexpectedly

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