Xbox One S - connectivity issues and console turning off unexpectedly

Discus and support Xbox One S - connectivity issues and console turning off unexpectedly in XBoX on Consoles to solve the problem; My kids received this console last Christmas, so it is only 9 months old. It is used on a Samsung LED TV - 55". We never had a problem with the console... Discussion in 'XBoX on Consoles' started by Al Ricotta, Sep 2, 2019.

  1. Al Ricotta
    Al Ricotta Guest

    Xbox One S - connectivity issues and console turning off unexpectedly


    My kids received this console last Christmas, so it is only 9 months old. It is used on a Samsung LED TV - 55". We never had a problem with the console but a couple of weeks ago my kids mentioned that they couldn't play on the Xbox because the TV wasn't
    detecting the signal. The unit is connected to power and the HDMI cables are fully inserted in both the console and the TV. It is in the HDMI2 port - however, when i hit source on the TV remote, the HDMI2 option is not available to select. It isn't the port
    itself because I have swapped it with the HDMI cable from the cable box and it works for the TV cable.

    I have tried the console reset described on the support page but that didn't fix the problem. The other issue is that the console turns on but then turns off after 30-60 seconds for no reason. There seems to be a real issue with the console but I don't know
    how to fix it and it seems impossible to reach anyone at Microsoft. The online chat support doesn't help at all. Please help!

    :)
     
    Al Ricotta, Sep 2, 2019
    #1
  2. Mister Cazador Win User

    Xbox One S power failure

    Hi there erivez, thanks for reaching out.

    To double-check, is your Xbox One S console connected to a wall outlet or power strip? If your

    Xbox One S console is powering off unexpectedly
    , please try those steps to see if they can help to resolve the issue you're experiencing.
  3. Mister Cazador Win User

    External Hard Drive Turning Xbox One X off

    Hey there, XxSniperFirezxX.

    Are you still experiencing this issue? We have a walkthrough guide to try if your Xbox One console is unexpectedly powering off that may be able to
    help out with this issue you're experiencing.

    To clarify, this is only occurring with your external HD connected to your Xbox One S and X consoles?
  4. XBF Ezra G Win User

    Mi xbox one S se apaga sin previo aviso[My xbox one S turns off without notice]

    Hi EstivenHD,

    Thanks for your post. I understand you are experiencing an issue with your Xbox One S randomly powering off. To troubleshoot this please check out this article:

    Troubleshoot Xbox One unexpectedly turning off
    .

    I hope this helps.
  5. XBF Ezra G Win User

    Xbox turning off

    Hello Joseph,

    Thanks for your post. I understand you are experiencing an issue with your Xbox One S powering off randomly. To troubleshoot this, please check out this article:

    Troubleshoot Xbox One unexpectedly turning off
    .

    I hope this helps.
  6. XBF Leo G Win User

    Xbox 1s digital

    Hello andrewgreenhough,

    Thanks for posting on the Xbox forums. We understand that your child's Xbox One S is turning itself off a few seconds after it is turned on. We recommend making sure that the console is connected directly into a wall outlet. We have a support article
    that provides troubleshooting for an
    Xbox One unexpectedly turning off
    . Be sure to let us know the results andrewgreenhough!
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Xbox One S - connectivity issues and console turning off unexpectedly

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