Xbox One S Cutting to Black Then Turning Itself Off

Discus and support Xbox One S Cutting to Black Then Turning Itself Off in XboX Insiders to solve the problem; Started with last update 2-3 days ago (alpha ring.) Able to recreate at will in settings/storage, selecting my external hard drive and choosing... Discussion in 'XboX Insiders' started by /u/thelug_1, Aug 4, 2019.

  1. /u/thelug_1
    /u/thelug_1 Guest

    Xbox One S Cutting to Black Then Turning Itself Off


    Started with last update 2-3 days ago (alpha ring.) Able to recreate at will in settings/storage, selecting my external hard drive and choosing transfer (wanted to look at games by size.) I have the little zippy circles on each title, but no sizes. After 30-45 seconds, the screen goes black and the xbox powers off.

    I also tried it once by pressing B to go back into the settings menu. The xbox froze at the big settings icon (gear) on screen for about 30-45 seconds, then went to black and shut itself off.

    I've tried to file through console hoping they can get info from crash reports or logs, but there will not be any video obviously as the console hard powers off.

    submitted by /u/thelug_1
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    /u/thelug_1, Aug 4, 2019
    #1
  2. AyeeJamesy Win User

    Xbox One S won't start/stay on

    If your Xbox One or Xbox One S keeps TURNING OFF, it is most likely due to OVERHEATING. Turn on the console – Scroll left from
    Home to open the guide – Select Settings – Select All Settings – Select Power – Select Turn off or restart. If you still have issues with the Xbox turning off by itself
  3. AyeeJamesy Win User

    Why does my XBox One X shut off when I start a game?

    If your Xbox One or Xbox One S keeps TURNING OFF, it is most likely due to OVERHEATING. Turn on the console – Scroll left from
    Home to open the guide – Select Settings – Select All Settings – Select Power – Select Turn off or restart. If you still have issues with the Xbox turning off by itself
  4. Hasnain952 Win User

    Xbox one s turns of almostlh instanly after u turn on

    i have same problem but my xbox one s turns off itself while playing game. its really making me angry! i had it repaired once but it still occurs!
  5. Zatomas Win User

    Xbox One is turning itself off?

    Hi ShanePorter1,

    Have you checked if your Xbox overheats? Take a look here: https://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

    Hope this helps!
  6. Danny Callaghan Win User

    Xbox one turn itself off

    Hi there Colganator,

    I can totally understand where your coming from. It happened to me on Xbox one launch week. I had to get my console sent off for repair, waited 6 weeks for a repair replacement. It can be very difficult to swallow as you just want to game now!! At least
    that's how i felt..

    The best bit of advice i can give you is to call the xbox service centre and get the replacement processed and also speak to customer service about your downtime on live up to now and your downtime over the period of time your going to be out of action for.
    I'm sure if you speak to them they will help you out with this loss of time on live.

    The way to look at it is at least it'll be fixed in 4-6 weeks and you wont have to come on here again frustrated with your situation.

    I know my advice won't help you but i hope you find it in someway helpful.

    Goodluck Gamer! :)
Thema:

Xbox One S Cutting to Black Then Turning Itself Off

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